I tried asking this question through Norton Technical Support chat but the clerk was of absolutely no use. Maybe we'll have better luck here.
I understand the purpose of Norton's Isolation mode. I also understand that it can be disabled on any user's computer. That's not the issue. We have a blog site and we also have a small shop to sell my books (https://www.wolfnowl.com/). It's a Wordpress site and as protected as we can make it. We have links to our site and the books as the Signature line for our e-mail messages. However, Norton is flagging our site (and thus every link) as a suspicious site, like this:It doesn't bother us to see it. What bothers us is that every Norton user who receives an e-mail from us is also going to be told that our website is a suspicious link.
The question then is, "What do we do so that Norton no longer considers our site a danger to its users?
Use the last link you posted: https://help.aol.com/articles/Create-and-manage-app-password
Once you have the app specific password use it when you put your username and password into Outlook as an example to setup. I followed the same scenario on both PC and mobile mail setup when they stopped working a few months ago.
Option 2: Keep your current, non-AOL app, BUT follow a few steps to get it to sync with our secure sign-in method. The steps vary across different email applications, but in most cases, you will have to remove your AOL account from the app and then add it back again to update the sign-in security. Use the links below to follow the specific steps for your current application:
Option 3: You can generate a one-time, unique password that will allow you to sign in to your account using your non-AOL email application. Once created, this password will continue to allow your app to securely sync your AOL email unless you sign out (or are signed out) from your app. You can find instructions on how to do this here.
Questions? Please visit our help page. If you’ve already made the necessary changes for your account, we appreciate the quick action!
Hello. Please gather a screenshot so we can see exactly what you are seeing then post. Here is how to post screenshots.
Are they asking you to create "app specific" passwords such as, Verizon mail (serviced by AOL which they own). I had to create an Outlook "app specific" pass coded to setup/use Outlook. NPM on mobile never gave any issues doing the same when setting up Verizon mail nor Gmail accounts using those methods.
Very glad to hear that. I’m on my phone, not my computer right now, but the links were red when I sent you that message. As Peter mentioned, it would be easy for us to turn it off but it’s what others are seeing that concerns us. We’re not a big business, but that makes trust more of an issue for us, not less.
Marcia and Mike Nelson Pedde [Removed]
Fri, Nov 1, 10:27 PM (2 hours ago)
to me
Hi There: Thanks again for your assistance. Sending this from Yahoo! instead of GMail.
It's still registering for us, but I can't tell about anyone else. It seems to be any link to our domain: https://www.wolfnowl.com/ I've found a few other suspicious links as well, including Sarah Salway, Writer: https://sarahsalway.co.uk/
I don't know her ranking on Norton SafeWeb.
Take care, M&M
-- "Magic is desire made real." ~ Deborah Harkness, from "A Discovery of Witches"
I'm not seeing "Suspicious Link" annotation, at this time....my side in Gmail nor forwarded mail to Outlook and Yahoo.
It seems to be any link to our domain: https://www.wolfnowl.com/
I've found a few other suspicious links as well, including Sarah Salway, Writer: https://sarahsalway.co.uk/
The Adventures of Rainbow Mouse
https://www.wolfnowl.com/product/the-adventures-of-rainbow-mouse/
A Year in the Life of a Bus-Traveling Poet
https://www.wolfnowl.com/product/a-year-in-the-life/
M&M's Musings!
https://www.wolfnowl.com/
Follow us on Twitter: Mike
https://twitter.com/wolfnowl
Marcia,
https://twitter.com/tomarciamae
Instagram (Marcia)
https://www.instagram.com/tomarciamae/
and Tumblr (Mike)
https://wolfnowl.tumblr.com/
Please post the link to your site where the Norton customers see the blockage so that I can notify the Safe Web Team. Cops needs the actual link so that they can check into this further. I know it's part of your signature, but they need the link typed out by itself.
Peter: Thank you for your reply. We use Yahoo! Mail for our personal accounts, and GMail for our website mail. However, our concern is not that we're seeing flags on links to our website but that every other Norton user is also seeing flags on links to our site.
Are you using web access to your email? If so, it looks like Norton Safe Web's Link Guard is a little too aggressive. Try clicking on your Safe Web icon in your browser, then click the gear icon at the bottom right. Then uncheck Link Guard option as shown in my image below. Then check to see if your links in web mail are still getting flagged.
We appreciate you (and BJ) looking into this for us. Basically any link related to our domain (https://www.wolfnowl.com/) is flagged as suspicious. We noticed today that it also spreads to Facebook as we posted a link to a new blog post today:
It doesn't bother us to see it. What bothers us is that every Norton user who receives an e-mail from us is also going to be told that our website is a suspicious link.
Thanks
Marcia and Mike.
