Sweetpacks problem

Brand new Computer. Sweetpacks toolbar wasn't there yesterday. Got home from work today and there it is. I haven't found one successful way to get rid of it. Any ideas?

 

I have scanned the laptop with N360 in normal and safe mode.

 

I scanned with Malwarebytes.

 

I scanned with Malwarebytes rootkit

 

I scanned with Norton Power Eraser.

 

No threats found.

 

Any ideas? I've heard it's difficult to get rid of. Why should I need to download ANOTHER antivirus program just to get rid of this neusance? It's not a new issue. I thought Norton would be on top of that?

 

Mike


mdkoz wrote:

Brand new Computer. Sweetpacks toolbar wasn't there yesterday. Got home from work today and there it is. I haven't found one successful way to get rid of it. Any ideas?

 

I have scanned the laptop with N360 in normal and safe mode.

 

I scanned with Malwarebytes.

 

I scanned with Malwarebytes rootkit

 

I scanned with Norton Power Eraser.

 

No threats found.

 

Any ideas? I've heard it's difficult to get rid of. Why should I need to download ANOTHER antivirus program just to get rid of this neusance? It's not a new issue. I thought Norton would be on top of that?

 

Mike


Welcome Mike,
Sorry you are having a problem. Your infection isn't a virus. It will require the help of a trained specialist to be sure that everything gets cleaned up. Select one of these free sites and work with one of their volunteer, trained staff to get the job done.

http://forums.whatthetech.com/
http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
Keep us posted

It can be a crazy bugger but dickevans is right - sweetpacks is not a virus. All you have to do is properly remove Sweetpacks software from your computer and then make a few changes manually as explained here: http://deletemalware.blogspot.com/2013/04/how-to-remove-start-sweetpacks-and.html

 

It shouldn't be too difficult ;)