My son has used Norton AV for 2 years (on Vista) but his renewal is coming up next month. I use NIS 2011 and have an extra pc option to use so I plan to switch him to NIS 2011. Do you recommend using a Norton Remover Tool or just the Windows Control Panel etc to remove the AV program? Thanks.....
Hi,
as your older product is an older one (I assume from the 2 years it is Norton Internet Security 2009) I would suggest you to use the Norton Removal Tool. Here are the steps for the (re)install:
1. Backup your Identity Safe data
2. Download latest Norton Internet Security installer: www.norton.com/nis11 (this is the English one, for other languages please go to the Norton Update Center: www.norton.com/nuc)
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2011, and activate it with your old serial
9. Run Live Update until you get no new updates
10. Restore your Identity Safe data
Let us know the results.
ps: You can do the upgrade now as well, as during your subscription time if a new version comes out, you can upgrade to it, it is totally free. Just go to the Norton Update Center ( www.norton.com/nuc ), and download your upgrade.
When the 2012 products will come out (around 2011 September), you can update to it with the same method as well, and it will be free again.
My son has used Norton AV for 2 years (on Vista) but his renewal is coming up next month. I use NIS 2011 and have an extra pc option to use so I plan to switch him to NIS 2011. Do you recommend using a Norton Remover Tool or just the Windows Control Panel etc to remove the AV program? Thanks.....
Thanks!