Starting 3-4 weeks ago from today, my Symantec AntiVirus started to detect Trojan.Gen.2's on my system. The suspicious files are always *.tmp's in my C:\Users\[username]\AppData\Local\Temp\ folder. The AntiVirus quarantines, but never deletes, and more *.tmp's are detected and quarantined several hours later, the next day, or 2-3 days later. The detection and quarantine process is slowing my computer by flooding my Windows harddisk with read/write operations. I fear that my computer might have been infected with something nasty...
I am willing to work patiently and methodically with a knowledgeable forum member to correctly diagnose the infection and treat it. I am monitoring this thread for offers of assistance.
Thank you, Quads. This article is exactly what I need!
I am using Symantec Endpoint Protection Client version 11.0.6000.550. I got this legitimately from my university's IT department. The IT department is still using v11.0.6000.550, and I have no idea how to update to the newer SEP Client. I want to disable rescanning for the quanrantine folder after virus definitions are updated. The instructions in the article that you referenced point to "Antivirus and Antispyware policy > Windows Settings > Quarantine > General", but I see no such option in my SEP Client.
Is it possible to disable rescanning from the SEP Client?