Symantec email support not recognizing valid product key

Norton Security | Norton Internet Security
1

Hi everyone...

I hope someone can help...I have been contacting Symantec about  this matter a it cannot seem to get resolved.

 

Here is the issue;

 

I have a valid product key for NIS2009. I have 95 days left on the subscription. I have called Symantec and they verify that it is a valid product key number. However, when I go to their website:

 

http://www.symantec.com/norton/support/contact/contact.jsp?selected_nav=4&pvid=nghost_14

 

and try to Email tech support..I get down to the box that asks me to enter the product key. When I enter the valid product key a message pops up stating to enter a "valid product key".

 

As I mentioned, there is 95 days of subscription left on this key and Symantec has verified that. Also, I use copy and paste to enter the product key into the field ( I have also manually iput the key number).

 

Does anyone have any ideas why this is happening?  Does it have something to do with the Symantec servers?

I have had this issue for a few weeks.

Your help is appreciated

 

thanks

2

Hi everyone...

I hope someone can help...I have been contacting Symantec about  this matter a it cannot seem to get resolved.

 

Here is the issue;

 

I have a valid product key for NIS2009. I have 95 days left on the subscription. I have called Symantec and they verify that it is a valid product key number. However, when I go to their website:

 

http://www.symantec.com/norton/support/contact/contact.jsp?selected_nav=4&pvid=nghost_14

 

and try to Email tech support..I get down to the box that asks me to enter the product key. When I enter the valid product key a message pops up stating to enter a "valid product key".

 

As I mentioned, there is 95 days of subscription left on this key and Symantec has verified that. Also, I use copy and paste to enter the product key into the field ( I have also manually iput the key number).

 

Does anyone have any ideas why this is happening?  Does it have something to do with the Symantec servers?

I have had this issue for a few weeks.

Your help is appreciated

 

thanks

3

Hi Bulajap

 

You say that you have a valid key for NIS 2009. The link you have provided in your post is for technical support for Ghost. Are you having a problem with Ghost? If you are, then your key for NIS 2009 will not help with that. You are also trying or wanting to email technical support. It is much easier and quicker to contact technical support using live chat also. Perhaps you can try this link. Please give that a try and let us know how you made out. If you are having a problem with Ghost, then you will need a product key for Ghost. Your valid key for NIS 2009 is only good for support on NIS when you chat with them or try to email them. Chat though is much quicker than having to wait for an emailed replay. Let us know how you make out. Thanks

 

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

4

I am sorry...I gave you the incorrect link.

 

When I use the live chat from waithing the NIS2009 program there is no problem.

 

I was just curious that when I access the Symantec email support outside of the NIS2009 program that I keep getting the "enter a valid product key" even though it is valid