. . . a problem and must close. The latest incident occurred today, but at least this time it seems I did NOT lose my "blocked list" nor my identity log-ins or cards.
I have 6 PCs using NIS 2009, and the four machines that experience "normal" use (ie, browsing, email, game play, and periods of "on" time with no one at the keyboard) have all experienced this issue. The other two have not yet experienced this specific error; they are mostly for dedicated game play and never use (any form of) Outlook.
Today's NIS crash occurred on a Dell XPS 710 under Win XP MCE SP3 with up-to-date software and idle scan OFF. The crash occurred while I was afk for a couple of hours, having left two IE7 browser windows open. While this machine uses Outlook 2003, it was not specifically executed at any time during this operating session. I responded to the NIS crash error message and sent the info to MS. I could not close the IE windows and used Task Manager to end the IE process before rebooting. The shut down screen then showed that some previously dl'd (presumably Windows) updates were ready for installation . . . I can't be sure when those updates were dl'd. All appeared normal after reboot.
Event Viewer said:
Faulting application ccSvcHst.exe, version 108.1.0.24, faulting module msvcr80.dll, version 8.0.50727.3053, fault address 0x00050bb4.
The other machines experiencing these failures include a Sony Vaio all-in-one and a small HP both under XP MCE SP3, and a self-built Intel quad-core machine under Vista Home Premium. In addition to these Framework errors, I've experienced lock-ups and the occasional unexplained loss of blocked lists and log-ins. I've cut down on the number of lockups by first turning Idle Scan off and then turning off a backup program (Memeo) that also "uses" idle time. However, I still get messages from NIS that something was accomplished during "idle time".
The point is, I'm tired of this stuff. I'm willing to do whatever I can to help resolve these problems. According to my NIS 2009 window, we have 268 days left.
What do you need from me?