This problem has been going on since I upgraded to the newest version of Norton360. About every few days or so, I will go to click the Icon in the system tray and it disappears, or I will click the "Vault Open" on my Norton toolbar and get the message that "Symantec framework has stopped working and will now close the program". Then a little yellow warning shows up where the "vault open" button is and I try to click the Icon in the system tray and it disappears. The desktop icon wion't function either. I am running Vista Home Premium SP2 32bit, AMD Athlon(tm) 64X2 Dual Core Processor 3800+ 2.01 GHz on a Dell Inspirion 531S.
I end up restarting my pc to bring it back, run norton support, once it fixed 1 item. Today no items to fix. I'm afraid the problem is going to continue until Norton finds a fix. I'm regretting upgrading before my subsription renewal is due. I had no probelms with Norton 360 since I started using this product in 2008. I left one year and had trojans infect my pc while using another program. I came back to Norton because Norton never let anything infect my pc. But how is Norton keeping my pc safe now if it continues to stop working? Need a solution soon!
I also have this problem, started yesterday since what appears to be a recent auto update (new Norton 360 desktop icon appeared).
Program stops after a few minutes, or when accessing it (to change settings, for instance). This is evidenced by a Windows message box stating "Symantec Framework Stopped ..."
I have run NRnR twice, and the problem is the same. I have saved the associated "appcompat.txt" file from just now, if it helps.
As follow up to the above post, I've reread the many posts dealing with this concern, and tried the commonly suggested solutions except, of course, submitting a support ticket. I avoided this because I just do not have the time to spend with a technician.
As of last night, I've removed N360 V20 (using NRT), then reinstalled V19.8.0.14 and after running LU, I shut down for the evening. This morning, "About" reports itself as V6.4.1.14 and it seems to stable. I've turned off Automatic Download of New Version, and am awaiting reports of V20 "Framework Stops Working..." resolution.
On an unrelated note, it would be extremely helpful if there was a way to save/export Back Up settings, as configuring these settings takes some amount of time, and there is NO "saving of settings" in any of the removal tools, regardless of what it claims to be doing.
It's been a week since my post and still having the same problem. Today when it happend and I ran support, it had one item to fix and failed. "Internet Connectivity-Host file cleanup" failed!
On your 6.4.1.14 versionof N 360, be sure to rn LiveUpdate (rebooting when requested), until LiveUpdate responds "no updates found". This needs to be done whenever you reinstalla Norton Product as the copy on the server does not have current definitions and in fact could be missing a newer patch - thus when you see the no updates found response - you are totally up to date.
There is a Product Suggestion Board in the forums that you can post future program suggestons on and I do belive thereis already a suggestion thread started for the addtion of backup and firewall rules to the "Saved Settings" on a removal/reinstall. You can look there for the posts and lend your support to the suggestion.
In the title of this thread you stated you are running Version 6 of N 360 - please tell us the full version number, after you run LiveUpdate (rebotting as requested) until LiveUpdate responds "no updates found". I am asking this as you said you upgraded, but version 6 is not the most current version.
Once you tell us the version number, we will be able to try to assist better.
It's the 20.2.1.22 version. I upgraded from 6.0 in Jan. I've done the uninstall, power erase and reinstall. That fixed an earlier problem. But Symantec framework continues to stop working every other day. I'm waiting for tech support on the phone right now. If they have a solution, I will post it here. As others have the same problem.
Tech support did a remote access, I don't know yet if the problem with the framework stopping is fixed yet. He did an uninstall and reinstalled. After he left, I ran a autofix, to see if another problem stil existed, LOL, the reinstall wasn't complete, so I had to run the uninstall and reinstall once again. The other problem that autofix says it can't fix is "internet connectivity-host file cleanup" Failed. What exactly does that mean? I'm about to get so completely frustrated...........ready to pull my hair out!
I don't know yet if the uninstall/reinstall fixed the problem with symantec framework stopping every few days or not. I'll check back in a few days.
Meanwhile, Do I need to make a new post about what autofix can't fix?
I've been having a similar problem for the last few days on a Win 7 64 system. One symptom I get is extremely long times when opening files, such as Excel spreadsheets. Files that used to open in a couple of seconds or less are now taking 15-20 seconds and the running virus scan message is shown down at the left bottom of the screen. Word documents are behaving in exactly the same manner. I've also had the symantec system framework has stopped working message. Another issue I'm having is with Internet Explorer 9. It takes forever to load after clicking on a link and I'm quite certain Norton 360 is responsible for these behaviours. There was an update several days ago that required a reboot, which is something I rarely see with N360, and these problems started around that time. I'll try some of the suggestions I've seen on this forum, including running LiveUpdate, although it automatically runs in the background already. I also checked the Norton site for a product update and was told I have the latest version.
One other thing, which may or may not matter, is that N360 seems to exhibit this behavious after my system has been up and running for a while. When I reboot, everything works fine for a while, then it gradually starts slowing down. I normally Hibernate my system, but have started rebooting since this happened. I also noticed enormous I/O activity when I look at symantec service framework in the Windows task manager. This may be normal, though. I really can't tell.
Update: I ran LiveUpdate manually and did get another update even though it runs automatically all the time in the background. This may resolve my problem, but will watch it for a while and report back here one way or the other.
I tried to update my previous post, but got an error message telling me that I had run out of time.
After my last reboot, my system had been running for less than an hour when strange behaviour started again. The first thing I noticed was in Outlook. I received a spam email and clicked on the this is spam link. It took N360 10 seconds or longer to move one message to the spam folder. It normally does this in maybe a second tops. During this time, Windows was reporting that Outlook wasn't responding. I then opened N360 from the system tray and it wouldn't respond to anything. Clicking on options, etc. just gave me a busy cursor and I eventually got the symantec system framework has stopped working message. I also noticed that my hard drive appeared to be running flat out. Lots of I/O activity and I wasn't doing anything else (i.e. no other applications running). CPU activity was very low. Not sure what to think at this point, but I see there's another new post from someone with an XP system who describes the same issue about his system slowing down.
After rebooting several times and doing a manual LiveUpdate each time, N360 seems to be back to normal. I'm no longer getting slow downs and the I/O activity has dropped off as well. I'm on version 20.2.1.22 which I believe is current.
Pobelka virus did norton stop it it's a **bleep**ing banking trojan every thing for asia and east europe have to go the black list all trojan a tip for symantec
Here’s an update on my issue. My system was almost totally unusable today because of ridiculous hard drive I/O activity. Over a few hours, the Symantec System Service Framework had done more than 2 billion I/O read bytes per hour (yes, that’s billion, not million) and it did roughly a third of that for I/O write bytes per hour. The Symantec Service Framework had by far the most I/O activity of all processes running. The next process in the chain was the NT Kernel & System process, which did about 30% of the I/O reads and maybe 10% of I/O writes that the Symantec Service Framework did over the same time period.
It didn’t matter what else I was trying to do, I could not interrupt the process without waiting for several minutes, so I decided to try Silent Mode and the problem disappeared. Did a little more digging and went into N360 settings and here’s what I did: Settings>Antivirus>Scans and Risks>Full System Scan>Configure. At the bottom of the page is a Run the scan option and Only at idle time was checked even though at the top of the page I selected Do not schedule this scan. I unchecked the idle time scan option and my problem was resolved. I have never played with this setting, other than to select the Do not schedule this scan option at the top of the screen. I have no idea how the other option at the bottom of the screen got checked and don’t remember ever seeing it before, but it’s something I never look at, so I could be wrong. I’m wondering if there’s a possibility that it’s either a new option introduced recently by a product update or perhaps an update turned on the setting. I admit I’m speculating about the idea of an update causing this. This problem only started happening recently and I had not changed any settings up until today. I’ve used N360 and prior products for years and have never seen this problem. I also can’t understand why an idle time scan would take over and not allow me to interrupt it for several minutes. Even N360 itself gets caught in this problem, and that’s when Windows issues the message that the Symantec Service Framework is not responding.
Needless to say, I was happy to solve this issue. If anyone else is experiencing this, I hope this post helps solve it for you.
Update: Right after posting this, the problem came back. It took me a while to create this post, so the system was idle. There's also another option at the bottom of that screen called Only on A/C power which was also checked, so I unchecked it. I have no idea if that will make a difference and will report back later. As of now, I'm back on Silent Mode.
There's something that doesn't make sense to me and I can't put my finger on the reason for it. I'm going to do some thnking out loud and you tell me if something is not like I say it should be in order to try to run this thing down.
If you turn Silent Mode ON (as you did) that is supposed to suspend all background activites for the duration that you specified. However the activites that are suspended run after Silent Mode is disabled.
OK - your problem of something running in the background and "loading your system" to the point of being unuseable ceased. That makes sense and things should stay that way until you come out of Silent Mode. Once you come out however, anything that was supposed to run in the background, but could not because of Silent Mode being enabled - should have run - which may have placed a load on your system. I can see two or three bckground tasks that needed to be run and "catch up" since they were stopped by Silent Mode.
Now, if it was a Full System Scan which was loading down your system (as you said you changed the Only @ Idle time setting within the Full System Scan > Configure), unchecking that option would permit the full system scan to run without the system being idle - thus it could run while you were working (in a non-idle state) - but you said just the opposite happened - you unchecked it and the scan quit running - actually the san should have continued if it was trying to catch up coming out of Silent Mode. It shuld have run uintil it was finished since you permitted it to run outside of Idle mode.
On some older version of Norton I have senit where the full system scan running at idle time startas and stps many times and finally decides it must fiinish it's scan and it refuses to stop even though the system is not in idle. In this situation we have advised to just let it run and when ti does finish see if the system returns to normal. Perhpas next time this occurs - justlet the system go and see if it eventually stops running in the background and your system returns to normal. But you have to turn Silent Mode off
Also the AC Power is for laptops - it will only permit the scan to run when on AC power - so as not to run down the battery doing a scan.
None of these settings are placed there by a Patch/update they have always been there.
Anything I missed or got wrong in regards as to the situation you have?
Well, I give up for now. As soon as it came out of Silent Mode, it went back to scanning. I have no idea why it's doing this because I have nothing scheduled to run when the system is idle, except for a few minor things which only take a few minutes, and I can see them reported in the log. I do see something called Program Maintenance that's taking a lot of time, though, but I have no idea what Program Maintence means, so I guess it could have something to do with the problem. I'll check help to see if it will give me any clues.
I apologize to the previous poster, While I was doing this little update, you posted your thoughts, which I appreciate very much. The thing that mystifies me is that the only thing I can see that's being reported in the log that's taking a fair amount of time is this thing called Program Maintenance. Of course, that may be a catchall term, which might include scans, but I don't know. For the moment, I've turned Silent Mode back on for a one day duration while I try to figure it out. I'm usually pretty good at trouble shooting, but this one really has me baffled. The reason I was wondering about updates is that I never touch any of my N360 settings because they're all where I want them. For it to appear seemingly out of nowhere is very strange.
Humor me please - when you are done using the system for the day, take it out of Silent Mode, let it start scanning and leave the system on over night and see what you got in the morning. I am wondering if it could possibly be a full system scan that is done as a mandatory function - I believe every three weeks is the norm now.
BTW - the Program Maintenance on bothof my systems was run today - it took each one second and not in Idle per my Norton Tasks. Which log are you looking at? I am getting my info from Performance > Norton Tasks?
Yes, I'm looking at the same log under Norton Performance. I'll take your suggestion, though and leave it running overnight. My system never does a full scan as I have it turned off. Off should be off, or so I thought. I never do full scans manually either. I've never had it find a problem and stopped doing it after many months of doing it religiously. If the system is being properly protected, N360 should catch anything that's incoming, but I guess checking never hurts. Thanks again. I'll check it out tomorrow and post back here.