Symantec poor response to virus definition updates

Why symantec doesn't add any virus to definition till we post it here on forum?

 

 

 Tracking #10353287

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Below is a status update on your virus submission:

Date: February 19, 2009

Rohit Gupta
Jiitu



Dear Rohit Gupta,

Your submission has been received and is being processed.  Your tracking
number is in the subject line of this message.  You should refer to this

tracking number if you need to contact technical support. 

 

 

latest --- http://www.virustotal.com/analisis/4decb643fa39a329628a861b8206979b

 

No definitions yet in symantec .

 

 

 

There is another submission : Tracking #10695577 not yet included

 

Also i submitted these to threatexpert at same time but no definitions yet.

 

Anybody have an answer for my qs?