Symantec Product Upgrade Available

I received this email and wanted to verify if it's spam or legit. Can someone offer any advice please? I blanked out our personal info, just fyi. Thanks in advance!! See below:

 

 

Subject: Symantec Product Upgrade Available

From: <upgradecenter@symantec.com>
Date: Tue, 2 Aug 2011 02:48:05 -0700
To: <administrator@..........>

 



Version Upgrade Notification

 

 

August 2, 2011

 

Customer Number: ********************

Notification ID: SPSEE40-76177716-N-2455730

 

 

******************** LLC

******************** BLVD

********************

********************

US

 

 

Dear Symantec Customer,

 

We are pleased to announce the release of SYMC PROTECTION SUITE ENTERPRISE EDITION 4.0, available July 5, 2011. As a customer with current maintenance/support on a previous version of this product, you are entitled to this new release free of charge as part of your maintenance/support subscription for supported licenses.

 

Please note that this notification is a product release notice and not a maintenance/support renewal notice. We are sending you this notification based on our records, which indicate that you have a current maintenance/support agreement with Symantec on or after July 5, 2011. You are only authorized to use this release to update software copies for which you have a current maintenance/support agreement.

 

Symantec Protection Suite Enterprise Edition 4.0 protects with the fastest most-effective endpoint security, market-leading messaging protection, innovative Web security, and provides powerful, centralized visibility and control — more protection, for less.

  • Fastest, Most Effective Security – Powered with Symantec Insight, you can confidently protect your infrastructure with industry-leading endpoint security, messaging and Web security, and data protection solutions built to secure your physical and virtual environments
  • More Protection, For Less – Increase the security posture across your IT infrastructure, while reducing upfront and on-going IT costs and forcing out unnecessary complexity

Symantec Protection Suite Enterprise Edition 4.0 includes:

  • New: Symantec Endpoint Protection 12.1 (Windows and Mac)**
  • Symantec Mail Security for Domino 8.0 Windows Edition
  • New: Symantec Mail Security for Microsoft Exchange 6.5 with Premium Anti-spam
  • New: Symantec Messaging Gateway 9.5 (formerly Brightmail Gateway)
  • New: Symantec Web Gateway 5.0
  • New: Symantec Network Access Control 12.1
  • New: Symantec System Recovery 2011 Desktop Edition (formerly Backup Exec System Recovery)
  • New: Symantec Workflow 7.1
  • IT Analytics Solution for Symantec Endpoint Protection Pack 7.1
  • Symantec Installation Manager 7.1

** Symantec Endpoint Protection now includes in-product licensing. Activate your license using the License Activation Wizard, which is available on the Welcome screen, or from the Admin page. Once begun, you can use the wizard to activate your license using the provided Serial Number(s). For added convenience we have included your license files.

 

To learn more about this new product release, please visit:

 

http://www.symantec.com/business/protection-suite-enterprise-edition

 

PLEASE CLICK HERE FOR ACTIVATION INFORMATION.

 

 

Symantec Corporation will be discontinuing the availability of Symantec Protection Suite Enterprise Edition 3.0. This letter details the key dates that are of importance to you.

 

End of Life: As of July 5, 2011, Symantec Corporation will begin to End of Life ("EOL") the product(s) identified in this notification, including any Maintenance Packs and/or patches for each version, in all released languages.

 

End of Availability: End of Availability will be January 4, 2012. At this time no additional product licenses will be available for purchase.

 

Standard Support: Provided the customer maintains a current maintenance contract for the product, Symantec will provide Standard Support for issues at all severity levels until January 5, 2014.

 

Partial Support: Partial Support begins on January 5, 2014. Our technical support engineers may provide you with known fixes/patches/workarounds, existing Maintenance Packs, or information from our Technical Knowledge Base in response to your request for assistance.

 

End of Support Life: As of May 2, 2016, Symantec will cease providing any and all levels of Standard Support or Partial Support, for all versions of Symantec Protection Suite Enterprise Edition 3.0.

 

Symantec Product

Version

End of Life Clock Begins

End of Standard Support and Start of Partial Support

End of Support Life

Symantec Protection Suite Enterprise Edition

3.0

July 5, 2011

January 5, 2014

May 2, 2016

 

 

Additional Resources

 

For more information regarding the services provided in Partial Support, please refer to the Symantec Enterprise Technical Support Policy at the link below or contact your Symantec Account Manager:

 

http://www.symantec.com/enterprise/support/support_policies.jsp

 

We also recommend that you periodically check our website for End of Life and End of Support Life information for your specific Licensed Software:

 

http://www.symantec.com/content/en/us/enterprise/other_resources/b-end_of_life_policy_for_business_products.en-us.pdf

 

How to get more information

 

Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager. 

 

Thank you for using Symantec products and services.

 

 

Sincerely,

 

Symantec Corporation

 

 


 

 

 

 

Ok great. Thanks!! The spammers are getting so good these days I just wanted to make sure! We have ben getting blacklisted alot lately so I am a little extra cautious! ;)

Bobby ..

 

Do you actually have the Enterprise Edition? That's the big business version and here in these forums we deal with the Home/Small Business range which have names like Norton Internet Security, Norton AnntiVirus or Norton 360.

 

 For corporate edition products please visit the STN forums at their new location:  http://www.symantec.com/connect/ 

 

It might be an idea to check with them also but if you have the Home versions then I'd ignore that message and we can tell you about upgrades and how to get them.

I received this email and wanted to verify if it's spam or legit. Can someone offer any advice please? I blanked out our personal info, just fyi. Thanks in advance!! See below:

 

 

Subject: Symantec Product Upgrade Available

From: <upgradecenter@symantec.com>
Date: Tue, 2 Aug 2011 02:48:05 -0700
To: <administrator@..........>

 



Version Upgrade Notification

 

 

August 2, 2011

 

Customer Number: ********************

Notification ID: SPSEE40-76177716-N-2455730

 

 

******************** LLC

******************** BLVD

********************

********************

US

 

 

Dear Symantec Customer,

 

We are pleased to announce the release of SYMC PROTECTION SUITE ENTERPRISE EDITION 4.0, available July 5, 2011. As a customer with current maintenance/support on a previous version of this product, you are entitled to this new release free of charge as part of your maintenance/support subscription for supported licenses.

 

Please note that this notification is a product release notice and not a maintenance/support renewal notice. We are sending you this notification based on our records, which indicate that you have a current maintenance/support agreement with Symantec on or after July 5, 2011. You are only authorized to use this release to update software copies for which you have a current maintenance/support agreement.

 

Symantec Protection Suite Enterprise Edition 4.0 protects with the fastest most-effective endpoint security, market-leading messaging protection, innovative Web security, and provides powerful, centralized visibility and control — more protection, for less.

  • Fastest, Most Effective Security – Powered with Symantec Insight, you can confidently protect your infrastructure with industry-leading endpoint security, messaging and Web security, and data protection solutions built to secure your physical and virtual environments
  • More Protection, For Less – Increase the security posture across your IT infrastructure, while reducing upfront and on-going IT costs and forcing out unnecessary complexity

Symantec Protection Suite Enterprise Edition 4.0 includes:

  • New: Symantec Endpoint Protection 12.1 (Windows and Mac)**
  • Symantec Mail Security for Domino 8.0 Windows Edition
  • New: Symantec Mail Security for Microsoft Exchange 6.5 with Premium Anti-spam
  • New: Symantec Messaging Gateway 9.5 (formerly Brightmail Gateway)
  • New: Symantec Web Gateway 5.0
  • New: Symantec Network Access Control 12.1
  • New: Symantec System Recovery 2011 Desktop Edition (formerly Backup Exec System Recovery)
  • New: Symantec Workflow 7.1
  • IT Analytics Solution for Symantec Endpoint Protection Pack 7.1
  • Symantec Installation Manager 7.1

** Symantec Endpoint Protection now includes in-product licensing. Activate your license using the License Activation Wizard, which is available on the Welcome screen, or from the Admin page. Once begun, you can use the wizard to activate your license using the provided Serial Number(s). For added convenience we have included your license files.

 

To learn more about this new product release, please visit:

 

http://www.symantec.com/business/protection-suite-enterprise-edition

 

PLEASE CLICK HERE FOR ACTIVATION INFORMATION.

 

 

Symantec Corporation will be discontinuing the availability of Symantec Protection Suite Enterprise Edition 3.0. This letter details the key dates that are of importance to you.

 

End of Life: As of July 5, 2011, Symantec Corporation will begin to End of Life ("EOL") the product(s) identified in this notification, including any Maintenance Packs and/or patches for each version, in all released languages.

 

End of Availability: End of Availability will be January 4, 2012. At this time no additional product licenses will be available for purchase.

 

Standard Support: Provided the customer maintains a current maintenance contract for the product, Symantec will provide Standard Support for issues at all severity levels until January 5, 2014.

 

Partial Support: Partial Support begins on January 5, 2014. Our technical support engineers may provide you with known fixes/patches/workarounds, existing Maintenance Packs, or information from our Technical Knowledge Base in response to your request for assistance.

 

End of Support Life: As of May 2, 2016, Symantec will cease providing any and all levels of Standard Support or Partial Support, for all versions of Symantec Protection Suite Enterprise Edition 3.0.

 

Symantec Product

Version

End of Life Clock Begins

End of Standard Support and Start of Partial Support

End of Support Life

Symantec Protection Suite Enterprise Edition

3.0

July 5, 2011

January 5, 2014

May 2, 2016

 

 

Additional Resources

 

For more information regarding the services provided in Partial Support, please refer to the Symantec Enterprise Technical Support Policy at the link below or contact your Symantec Account Manager:

 

http://www.symantec.com/enterprise/support/support_policies.jsp

 

We also recommend that you periodically check our website for End of Life and End of Support Life information for your specific Licensed Software:

 

http://www.symantec.com/content/en/us/enterprise/other_resources/b-end_of_life_policy_for_business_products.en-us.pdf

 

How to get more information

 

Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager. 

 

Thank you for using Symantec products and services.

 

 

Sincerely,

 

Symantec Corporation