symantec service framework error

i started posting about this problem in april 2012 when i upgraded from nis2011to nis2012. wish i had nis2011 back. i had a lot of trouble with this error in april and may and only on occassions until recently. now it is everyday. i know to run my cursor over the norton icon in system tray and if it disappears, i need to reboot.  my concern is for the average user(mr. click and go) who is not aware that his norton product is no longer working. several of my friends(most are click and go) have had this happen and hadn"t any virus defs for several days. i have them all now checking every week to make sure their norton is working.   i know myself i will never upgrade to 2013 and if i could i would go back to nis2011.   i have installed sandboxie on their machines and they seem comfortable with it.    i've been a norton user for over 10 years and i know it is not for the faint of heart. remember the update in 2008(?) that killed our machines for over a week.   i'm a loyal norton user and hope they can fix this issue, it's been going on for to long.     thanks