Symantec Took Money Off Me via Auto-Renewal when I had deactivated it!

Hi

About mid August I had a reminder from Norton that my Auto-renewal for NIS2009 would activate in about a week. Not wishing this I logged into my Norton Account and deactivated the auto-renewal. On 30/31 Augst I manually renewed my subscription. Yesterday Symantec took the money for the auto-renewal that I had cancelled anyway. Even looking on my Norton Account it doesn’t show the auto-renewal activated.

So basically, Symantec has taken £40 off me without my consent!

What sort of comedy show are they running here?