SymUIAgent.app - Norton QuickMenu crashes at startup

I am having a problem with the Agent crashing at startup. Crash message short form: (I can email the full message)

 

 

Process:         SymUIAgent [223]
Path:            /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent
Identifier:      com.symantec.uiagent.application
Version:         2.0 (50)
Code Type:       X86 (Native)
Parent Process:  launchd [159]

Date/Time:       2009-05-22 09:11:01.406 -0400
OS Version:      Mac OS X 10.5.6 (9G55)
Report Version:  6

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
Crashed Thread:  0

Thread 0 Crashed:
0   libSystem.B.dylib                 0xffff01a4 __atomic_add32 + 4 (cpu_capabilities.h:230)
1   APQuickMenu                       0x006bad51 0x6b8000 + 11601
2   APQuickMenu                       0x006ba118 0x6b8000 + 8472
3   APQuickMenu                       0x006b9da6 0x6b8000 + 7590
4   com.symantec.quickmenu            0x00683e1b sortByName + 1526
5   com.symantec.quickmenu            0x00683a51 sortByName + 556
6   com.symantec.quickmenu            0x00682aa1 0x681000 + 6817
7   com.symantec.quickmenu            0x006829ec 0x681000 + 6636
8   com.symantec.quickmenu            0x00682957 0x681000 + 6487
9   ...ymantec.uiagent.application    0x00003509 -[UIAgentApplication applicationWillFinishLaunching:] + 859
10  com.apple.Foundation              0x9108ce1a _nsnote_callback + 106
11  com.apple.CoreFoundation          0x94a948da __CFXNotificationPost + 362
12  com.apple.CoreFoundation          0x94a94bb3 _CFXNotificationPostNotification + 179
13  com.apple.Foundation              0x9108a080 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
14  com.apple.Foundation              0x910938c8 -[NSNotificationCenter postNotificationName:object:] + 56
15  com.apple.AppKit                  0x9607991d -[NSApplication finishLaunching] + 515
16  com.apple.AppKit                  0x960793a3 -[NSApplication run] + 83
17  com.apple.AppKit                  0x960468a4 NSApplicationMain + 574
18  ...ymantec.uiagent.application    0x00002498 _start + 210
19  ...ymantec.uiagent.application    0x000023c5 start + 41

Thread 1:
0   libSystem.B.dylib                 0x926411c6 mach_msg_trap + 10
1   libSystem.B.dylib                 0x926489bc mach_msg + 72
2   libSystem.B.dylib                 0x926b61e7 mach_msg_server + 675
3   ...ec.sharedsettings.framework    0x0013b292 ZssStString::operator=(ZssSymbol*) + 1508
4   libSystem.B.dylib                 0x92672095 _pthread_start + 321
5   libSystem.B.dylib                 0x92671f52 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0xffffffff  ebx: 0x006bacd3  ecx: 0xffffffff  edx: 0x00000004
  edi: 0x00258520  esi: 0x00000000  ebp: 0xbffff2a8  esp: 0xbffff288
   ss: 0x0000001f  efl: 0x00010286  eip: 0xffff01a4   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x00000004

.....

 

 

 

 

Any help is appreciated

Thanks

Dominik

Hm, I don't know of any reports of this issue. It seems as if the QuickMenu process is trying to gather the list of installed products and is crashing. Please try uninstalling and re-installing and seeing if that helps--your installation might have been corrupted somehow.

 

Thanks,

Ryan