I spent almost 5 hours with Norton chat support and ended up going nowhere.
On the manage.norton.com site, all of my devices were listed either as "not protected" or having and issue of a trial subscription, when in fact, I have a 10-device premium version of Norton Security. On every one of my devices, Norton was shown as "activated" (green). Norton support uninstalled and then re-installed Norton Security on all of the devices and nothing changed.
On a related note, I had trouble with Norton Family instant lock, where it showed that a computer was locked but I was able to log onto the computer unimpeded.
Norton support agreed that it was a sync issue with their server and offered no solution.
Does anyone have a solution (without another un-install and re-install?