System_service_exception

Norton 360 for Windows
1 
Hello,
I manage several PCs and for some time now I've been getting blue screens of death with a system_service_exception error, and the PC keeps restarting. The only solution is to uninstall Norton 360. A peculiarity of the PCs is that they all have System Recovery (Veritas) installed, sometimes with older versions. Is there an incompatibility? The problem has occurred on 6 PCs; for 3 it was only occasional, for the others I had to uninstall Norton. I'm going to buy an updated version of System Recovery to see if the problem persists. Does anyone have any ideas? (translated with Google) thanks.
2

@GREGORY_COUSIN What is the version of Veritas and have you updated them recently? Also, check for Veritas being set to auto-launch with Windows start and disable, reboot, recheck. **Please note that method #4 is NOT recommended, perform this step at your own personal risk, ask for professional assistance before editing the registry.

AI Overview

To disable Veritas from starting automatically, either edit the

Settings.ini file for Veritas System Recovery or disable the application in Windows Task Manager’s startup tab. To modify the file, open C:\ProgramData\Veritas\Veritas System Recovery\Settings.ini with Notepad, change TrayRunConsole=1 to TrayRunConsole=0, save, and then restart your computer. Alternatively, use Task Manager to find the Veritas application and set its startup status to “disabled”.

Method 1: Edit Settings.ini (for Veritas System Recovery)

  1. Open File Explorer and navigate to C:\ProgramData\Veritas\Veritas System Recovery.
  2. Open the Settings.ini file with Notepad.
  3. Find the line TrayRunConsole=1 and change it to TrayRunConsole=0.
  4. Save the file and close it.
  5. Log out and back in, or reboot your computer, for the changes to take effect.

Method 2: Disable in Windows Task Manager

  1. Press Ctrl + Shift + Esc to open Task Manager, or right-click the Start Menu and select Task Manager.
  2. Click the Startup tab.
  3. Find the Veritas application in the list.
  4. Right-click the application and select Disable.

Method 3: Use the Windows Settings app

  1. Open the Settings app by pressing Windows key + I or right-clicking the Start Menu.
  2. Go to Apps, then select Startup from the list on the right.
  3. Find the Veritas application in the list and click the toggle switch to turn it Off.

Method 4: Modify the Windows Registry (for NetBackup Client Job Tracker)

  1. Press Windows key + R to open the Run dialog.
  2. Type regedit and press Enter to open the Registry Editor.
  3. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.
  4. In the right-hand pane, find and delete the value for VERITAS NetBackup Client Job Tracker.
  5. Close the Registry Editor.

SA

3 
I found the cause of the problem; it's an incompatibility with older versions of system recovery (Symantec/Veritas...). Older versions are not compatible; newer ones need to be updated.
4

Thanks for the post back. Looks like Veritas was indeed the issue.

SA