SYSTEM WORKS 12.0

I HAVE THE NORTON 2009 INTERNET SECURITY AND THE NORTON SYSTEM WORKS 12.0. WHEN I FIRST DOWNLOADED THE SECURITY IT RAN FOR ABOUT 3 DAYS AND THEN JUST SHUT DOWN FOR NO REASON. THE LIVE CHAT TECH DELETED THE PROGRAM AND REDOWNLOADED IT ,IT HAS BEEN FINE 3 WEEKS NOW AND IT WORKS . THE 12.0 WORKS STARTED ACTING UP 3 DAYS AGO. IT SAYS THERE IS DAMAGE TO MY #2 HARD DRIVE AND THE COMPUTER HAS SLOWED WAY DOWN. LIVE CHAT WAS NOT MUCH HELP THEY CHECKED EVERYTHING AND SAID THE SYSTEM WAS FINE. WINDOWS RAN A HARD DRIVE CHECK AND SAID EVERYTHING WAS FINE. I FINALLY JUST DELETED THE WORKS PROGRAM AND THE COMPUTER RUNS FINE NOW. I GUESS THE WORKS PROGRAM IS NO GOOD I SPENT 3 HRS WITH THE CHAT TECH TRYING TO STRAITEN IT OUT. ANYONE ELSE HAVE THIS PROBLEM