Talk to a human over the phone

[bjm]

@wradcliff51

I have scrolled back and forth an unbelievable number of times trying to find out how to talk to someone about cancelling the automatic renewal of features in my Norton 360. It is literally impossible to do. Last year, I actually spoke to someone about cancelling all of these add-on features. They told me it was done. When I got my credit card statement…there it was, Norton charges. It makes me wonder if Norton is not an above-board company? I’m trying to get a jump on the next renewal and I can’t stop them from charging me for features I do not use!!!

Hello @wradcliff51
are you US?
Norton subscriptions are automatically renewing. However, if you prefer to cancel recurring subscription service. Please use the information [here] to change your renewal settings on your account page.

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

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Norton Cancellation and Refund Policy [here]

Cancellation & Refund Request [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

Delete →

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

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Please review: Contact Norton Support [here] &or [here]
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

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Norton Virus Protection Promise: From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.
*Restrictions apply. Must purchase, renew, or upgrade your Norton qualifying subscription directly from Norton.com, or activate Subscription Renewal with Norton. See Virus Protection Promise for details including qualifying Norton subscriptions.

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Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.