Talk to a human over the phone

[bjm]

@user6378

I see that I need an order number to cancel but I bought the Norton product on Amazon so I don’t have an order number. Help please

Hello @user6378
Do you have a Norton account?
Did you register Norton from Amazon with your Norton account?

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:

• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
  Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.

• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

Please share your geo-location/country? are you US?

Please review: this process [here] works for me to reach: human agent
Contact Norton Support via Chat | Phone | Social Support [here] &or [here]