I believe I have allowed myself to be conned. Called DM who passed me on to Tech Live Connect, after persuading me that my laptop was in a bad way, blocked up with junk files and inactive microsoft updates. Anybody with experience or knowledge of TLC? They claim that their services and support improve performance of computer and make Norton irrelevant. I have always used Norton 360 with this computer, and very recently performed full system scan and disc cleanups performed regularly.
Thanks.