Experienced a virus that blocked my access to the internet. Used my Norton 360 to scan for this virus after I updated the file. No threat was detected. I called Norton and worked with a technician for over an hour without success. I was directed to my desktop manufacture's (Dell) tech svc. Called their 800 # for tech svc. After answering lots of questions about the make and model of my Dell computer they began to assist me. It wasn't until I let them enter my computer remotely that I discovered i wasn't talking to Dell but a tech svc co out of India called iYogi. They solved my problem in "safe mode" but refused to return me to operating mode until I paid them $200. I paid via credit card and then reported this scam to my credit card comany where I lodged a dispute. It's still under review. QUESTION???? - - why couldn't Norton solve this problem? That's why I pay them for protection.
Isn't there any way to verify if its a genuine Employee working for symantec is dealing with your issue, like here in forums they are titled with Symantec Employee or Admin and seperately denoted with colors?
May be Symantec must provide available contact numbers atleast in this forum such that users can verify the numbers or else redirect users to post in this community about their problem before approaching via phones and chats.
This would help users from not falling into hands of scammers like the OP's experience. Just a thought of mine..
Hello
If you look in Google, a lot of companies like iYogi will be found in the section where the Ads are lately. Of course though, Google is alwys changing their practices and Norton has to keep up with them...
rlocke
<< I called Norton and worked with a technician for over an hour without success. I was directed to my desktop manufacture's (Dell) tech svc. Called their 800 # for tech svc. >>
Could you tell us how you found the Norton phone number -- was it here via a support link or via a search for internet links like in Google?
Unfortunately searching outside can produce a lot of links that appear to be the Norton itself but in fact are to third parties claiming to offer support for Norton (or other products) which may be correct but not authorized or controlled by Norton.
When they directed you to "Dell technical service" did they give you the phone number or did you get it from your computer support documents that came with the computer?
From what you write it seems as if the latter is the ransom party.
Not blaming you for being led astray. Your Norton (and other security software) finds it almost impossible to protect the user from the effects of things the user does like following instructions found on line since most of us would find this extremely frustrating .... if you ever used VISTA you will remember it asked you "Do you really want to do that?" every time you tried to start anything......
Experienced a virus that blocked my access to the internet. Used my Norton 360 to scan for this virus after I updated the file. No threat was detected. I called Norton and worked with a technician for over an hour without success. I was directed to my desktop manufacture's (Dell) tech svc. Called their 800 # for tech svc. After answering lots of questions about the make and model of my Dell computer they began to assist me. It wasn't until I let them enter my computer remotely that I discovered i wasn't talking to Dell but a tech svc co out of India called iYogi. They solved my problem in "safe mode" but refused to return me to operating mode until I paid them $200. I paid via credit card and then reported this scam to my credit card comany where I lodged a dispute. It's still under review. QUESTION???? - - why couldn't Norton solve this problem? That's why I pay them for protection.