Testing emails to my inbox and now they go to spam

We always send our company emails to ourselves before sending to our subscribers. Since we switched email platforms, all of our emails are going to our spam. 

 

We used to use Infusionsoft for sending emails and now we use ExpertSender. Since we switched, all of our tests go to spam. We even tested the same emails that normally went to the inbox with the other sender, and now they goto spam.

 

Are we missing something in the email headers that are making it go to spam?

Hi gmanesiotis,

 

Email and SPAM is not really my strong suit - however,  see if the following info helps or gives you an idea:

 

http://www.intouchbroadcast.com/articles/11/1/Adding-an-Email-Address-to-your-Safe-Senders-List/Page1.html

 

I am thinking if you add the sent address to your Safe Sender list - the emails may go to your inbox - by the same token you would have to have all your email receipients add that "sent address" to their Safe Sender address also.

 

I will now go back and continue to post in areas where I am more comfortabke.

Ok so to be clear, when testing corporate emails, you want them to go to the inbox without having to do any 'safe senders' list or whitelisting. 

 

When sending the same email with the same subject line from one platform, the email goes to the inbox.

 

When sending from the other platform - the exact same email - Norton throws it in the spam folder.

 

So what I can gather from this is that the 2nd platform is failing to do something that the first one is doing and we need to know what. What is Norton looking for that is making this platforms email come up as positive for junk?

What Norton Product and version are you using?  Support - About

 

 

 

gm

 

Do you know if the actual bulk mailings get to your targets without being labeled as spam at their end?

 

IOW Whether it is local to you on it incoming or related to the new "sender" if that's how these maileers work?

Norton Business Suite

Version: 20.4.0.40

We always send our company emails to ourselves before sending to our subscribers. Since we switched email platforms, all of our emails are going to our spam. 

 

We used to use Infusionsoft for sending emails and now we use ExpertSender. Since we switched, all of our tests go to spam. We even tested the same emails that normally went to the inbox with the other sender, and now they goto spam.

 

Are we missing something in the email headers that are making it go to spam?


gmanesiotis wrote:

Norton Business Suite

Version: 20.4.0.40


That is the most up to date version of Comcast's Norton Business Suite offering - but I am not sure how different that is from the residential offering of Norton Security Suite. 

 

If that prgoram is similar to the residential offering, you can select Settings from the mainpage,  AntiApam and then look at the Help (upper right corner) of both Filter and Client Integration Tabs in order to see what does and what and what does not apply to yor email setup.

 

Hope this helps some.

Unfortunately does not. The reason we send to ourselves is to ensure our email reaches the inbox. If it only reaches our inbox we have a marketing campaign setup to fail. I'm concerned with our subscribers who may have Norton where I can't adjust their settings. 

 

Again, one platform makes it to my inbox, the other Norton marks as spam. The email is identical. The only difference is the platform sending it.

I see you said that you changed email platforms recently and that's when this problem "appeared".

 

Perhaps I am missing something, but have you gone to Settings > AntiSpam > Filter Tab and turned Norton AntiSpam to OFF >Apply.

 

This should tell you if in fact Norton is the culprit or not. 

 

Is there any chance that the new email platform filters/handles spam differently?

AFIK

 

The only email clients supported by the Anti Spam features are Outlook and Outlook Express. Are you sure it it Norton marking your Spam? Is there a Spam notice added to your subject line? It could be your email client moving things to the spam folder.

 

 

 

client integration.JPG

 

 

 

It would seem you need to find a setting in your email package.

 

 

 

 

Just for general information - the image peterweb has posted is for Norton Internet Security. 

 

The setting in Comcast's Norton Business Suite (if similar to NSS) is a bit different - but the information is totally correct.

We test using Outlook as well as Gmail

Also, I don't have Norton on my computer, and a coworker does. She tested with me and they both went to my inbox.

When she sends to a machine with Norton, 1 sends to her spam, the other platform does not.

 

It's the same exact email, same subject line, I'm not sure why the subject line or content keeps coming up, the only difference is the platform sending it, no difference in content whatsoever.


gmanesiotis wrote:

Also, I don't have Norton on my computer, and a coworker does. She tested with me and they both went to my inbox.

When she sends to a machine with Norton, 1 sends to her spam, the other platform does not.

 

It's the same exact email, same subject line, I'm not sure why the subject line or content keeps coming up, the only difference is the platform sending it, no difference in content whatsoever.


My comment is that if Norton is affecting the spam detection, the subject line is changed to add a Spam notification.

 

If you do not see the subject line changed, Norton should not be involved.

 

 

 

[Norton AntiSpam][MMO] Chemical Weapons: Coming to a City Near You!

 

I'm pretty certain Norton is involved.


gmanesiotis wrote:

[Norton AntiSpam][MMO] Chemical Weapons: Coming to a City Near You!

 

I'm pretty certain Norton is involved.


Are you able to mark the emails as Not Spam to help the Norton Anti Spam feature to Learn? As the email being received is from a new/unknown sender or system the spam filters may need to be updated. As you update your spam filter, I believe the information is reported to Norton through the Community Watch feature. This helps update the filters for all users.

 

This can happen when companies change email systems.

 

 

 

Hi gmanesiotis Have you tried sending the same email from a computer with out Norton to two computers one with Norton and one with out Norton using the two email clients? So that’s the same email four times. Please use an email that is clean not one that has been marked as spam. With ExpertSender can you manually run the spam checker on the out going emails? ATB intesec

We don't send the emails from our work computers. We login to ExpertSender and create the email through their system. Then we tell it who to send the email to. ExpertSender sends the emails, not any of our computers.

 

We have 4 dedicated IP addresses with them. The emails come from one of these dedicated servers.

Hi gmanesiotis

Spam house has a black list (check the web for other black lists) I’m not suggesting that you or ExpertSender have been spaming but there could have been an error somewhere or even the false reporting of spamming.  So if Norton has this black list data, which can be the ISP or the unique number of the computer that is sent with the email then this may be causing the problem.

 

Can you send someone you know outside of the work location who has Norton on their computer, send then an email from your computer and then send the same email to the person from your computer through the ExpertSender client?  

 

 

ATB

 

intesec