Testing emails to my inbox and now they go to spam

Norton Security | Norton Internet Security
21

Hope you've tried removing the domain from the blocked list or whitelisting your domain from where the emails are sent..

 

if you havent tried the above, please try the steps in the below given KB..

 

https://support.norton.com/sp/en/us/norton-core/current/solutions/v72527583_EndUserProfile_en_us?filter=&q=Antispam

 

Regards,

Rj

22

*************.com is not listed in the DBL - SpamHaus.

 

Appears we are not listed on any blocklists.

23

We cannot whitelist our domain as such would defeat the purpose of sending test emails to ourselves.

 

We need to know when an email is marked as spam so we can re-write it in a way that it won't get flagged as spam.

24

We have just had an issue at the forums here where anyone with Gmail accounts was having all forum notices sent to the Gmail Spam folder. Apparently there was an issue with the DNS Registration information that triggered spam detection.

 

See if you can have your email service check their DNS registration information.

 

 

 

25

I would say if DNS was an issue every email sent would go to spam.

 

Every email does not go to spam and we have rather high senderscores with ReturnPath.

26

Do paid Norton employees  respond to these posts?

27

You say in your earlier post

 

gmanesiotis wrote:

We always send our company emails to ourselves before sending to our subscribers. Since we switched email platforms, all of our emails are going to our spam. 

 

 

If everything else is the same, with the only change being the email system, where would you look.

Have you asked for support from ExpertSender? Let me guess, they say it is your anti virus software.

 

It cannot hurt to ask them my question about the DNS registration information.

 

How many recipients are in your To line? If this is for a marketing campain with many recipients, your old provider may have handled the To line differently.

 

 

 

 

28

They have provided support. I sent them the header information from the emails coming from one platform and compared it to the header information on their platform. There was only one difference:

Precedence: bulk;

 

ExpertSender has Precedence: bulk on their header, Infusionsoft does not. Gmail considers the precedence to be good practice. I had ExpertSender remove the precedence and we have the same issue. 

 

 

29
gmanesiotis wrote:

Do paid Norton employees  respond to these posts?

They already have:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Testing-emails-to-my-inbox-and-now-they-go-to-spam/m-p/1011797/highlight/true#M243645

 

30

To be clear though, yes every single email coming from ExpertSender is flagged by Norton AntiSpam.

 

I was thinking DNS or server information regarding our domain not the email provider.

31
gmanesiotis wrote:

Do paid Norton employees  respond to these posts?

http://community.norton.com/t5/Norton-Internet-Security-Norton/Testing-emails-to-my-inbox-and-now-they-go-to-spam/m-p/1011797#M243645 

 

Names in Red = Norton Staff ..... many of them involved in writing and QC on the programs themselves; some are support staff.

32

Hi gmanesiotis

Try live chat on the keyboard it’s free, with a Norton representative on the link below.  Vary the times of day you try, as it’s difficult to know when they are busy. 

 

https://support.norton.com/sp/en/us/home/current/contact?directChat=on&entsrc=redirect_pubweb

 

 

ATB

 

intesec

 

33

Hello, 

 

I've sent you a Personal Message, please have a look and reply with the required information. 

 

Regards,

Rj 

34

Just found that Norton is putting into my spam folder in Windows Live Mail it's own advisory emails on subscribed messages there ..... if they refer to the Absa Bank of South Africa scam messages here!