Text messages only recording received

Hello,l we added Norton Family to our child's android phone and turned on the text message supervision however it is only recording text messages received, not those that are sent. Any way to fix this? Thanks

Sorry for the delay, @JonT

I've received your logs and I've passed it on to the team

Still waiting for a reply to my private message.

Hi @JonT,

Welcome to the Norton Community!
I've sent you a Private Message requesting additional information, Please check it when you get a chance.