My computer was going absolutely haywire due to a two viruses: Vundo and Coreguard. I didn't even request anything on how to fix it. All I did was perform scans and followed instructions on how to remove the virus for about three days. Nothing that I did fixed anything. But yesterday all of the sudden after installing the newest definitions from the LiveUpdate and running a full system scan, my computer returned to normal as if nothing ever happened! I was about to take it to Best Buys and fork over $100, but thanks to Symantec, I was able to save that for my mother's upcoming birthday. Talk about compassionate during these hard times! You guys have some outstanding guys working for you over there. Thank you Symantec!!!