The children on my account were deleted.

Norton has stopped working on both phones I have it installed on. It is showing as being installed on the devices as an app but the icon is no longer at the top of the screens, and it is not blocking or recording any website visits. When I log into my norton account it is showing that there have been no children added but showed the devices. Next to the devices it says this device is not protected. I just did the upgrade to the newest version on one one phone last night to see if that would fix it and it didn’t.