Hi All,
We recently moved all Norton Online Family user settings to a new data center, and some errors occurred that prevented the move of your family’s settings.
For a period of about a week, the Norton Online Family website was unable to display your family’s children and devices.
We have since corrected the issue, and have now successfully moved your family’s data to the new data center.
If you made no changes during this time, your Norton Online Family account should be working as it had before.
If, during your period of degraded service, you noticed the problem and recreated your family’s users and devices yourself, we have preserved your new settings rather than reinstating the previous settings from before the move.
Please let us know if you continue to experience any problems. We value you as a customer, and we apologize for any trouble this move caused.
Thanks,
The Norton Family Team