"The Norton Family Server is Temporary Unavailable"

Hi all!

 

I'm a new user to the Norton Family. I've created a new Norton family account and downloaded the software; I've set up a child in the web app. After installation; for the "Parent Sign In" or "Add Computer" box I'm unable to login to my account. It keeps giving me a "The Norton Family Server is Temporary Unavailable. Please try again later".

 

I've even uninstalled my Firewall with no luck. My time\date are correct.

 

I'm using Windows 7 SP1.

 

Any ideas?

Hi lenoyjacob,

 

Are you able to log onto your Norton Family online account at https://onlinefamily.norton.com? If yes, please send me your Norton Family account email address by private message in the forum, so we can check into the issue.

 

 

Thanks,

Katie

Hi,

 

Yes I am able to login at my Norton Family online account. I've sent you a pm.

 

Thanks

Hi lenoyjacob,

 

Thanks for the update.

 

 

Thanks,

Katie

Any updates on this? Still giving same error after three days,,,

Hi lenoyjacob,

 

Thanks for the inquiry.  I've reported the issue to the team and they are checking into the issue.  As soon as I get an update, I'll post a message here.

 

 

Thanks for your patience

Katie

Hi lenoyjacob,

 

I'd like to setup a remote session with you to work on the issue further.  If you are interested in having one with me, please send me a private message in the forum for details.

 

 

Thanks,

Katie