The official Microsoft Paint (mspaint.exe) is being flagged as a virus.
Suddenly, after the July 15th antivirus update, Microsoft Paint blocks saving images after editing them, flagging them as viruses.
Norton uninstalled the Paint software without my permission.
Currently, I have excluded it from “App Permissions.”
The edited images are legitimate screenshots taken from games.
The app itself is also legitimate, downloaded from the MS Store.
Why is it being flagged as a bug?
This is software used worldwide.
Please investigate and fix this.
公式のマイクロソフトのペイント（mspaint.exe）がウイルスと判定してしまう。
突然7/15のウイルスワクチン更新後からマイクロソフトのペイントで画像加工後に保存する際にウイルスと判定されブロックされます。
現在は「アプリの権限」から除外しています。
加工を行った画像もゲームからスクリーンショットを撮った正しいものです。
なぜバグと認識するのでしょうか？
bjm
July 16, 2026, 12:48am
2
Thank you for your guidance.
However, it’s official Microsoft software, isn’t it? I don’t understand.
It’s frustrating that users have to deal with Norton bugs every single time.
ご教示ありがとうございます。
しかし、MS公式ソフトですよ？理解できません。
bjm
July 16, 2026, 1:17am
4
As mentioned in another thread, it’s strange that Norton requires users to configure settings based on bugs.
Ideally, it should provide proper security services by default.
While the method described can be used as a temporary fix, it’s not the intended solution.
This could lead to more similar bugs appearing.
It should be common sense that Norton works correctly with default settings.
Developers should focus on fixing all bugs before creating new features.
別スレッドでも記載していますが、Nortonは利用者がバグに応じて設定をするのは変です。
他にも同様なバグが増えると困ります。
デフォルト設定でNortonが正しく利用できるのが常識です。
開発者は新規機能を作る前にあらゆるバグの修正に取り組むべきです。
bjm
July 16, 2026, 1:58am
6
May be best – to document/report “issue” directly via Norton support.Norton Support Help Center → Contact us (bottom of page)Contact Norton Support → Let’s get started.
Norton chat support is currently unavailable due to a bug. (Official email response received)
The only hope is that the developers will see this forum and fix it.
I’m fed up with leaving everything up to the users!
Nortonチャットサポートは現在バグで使えません。（公式メール回答済み）
唯一は当フォーラムで開発者が閲覧して改善して頂くことです。
全て利用者任せはうんざりだ！
1 Like
bjm
July 16, 2026, 2:34am
8
We’ll try to call attention: No promises. No timeline.
@bjm @SEKIRAM The support issue for Japan has already been escalated twice. Just an FYI. The Japan site is supposedly good to go, however users here continue to insist otherwise.
SA
1 Like
The developers saw this thread and have successfully fixed the issue.
Thank you.
However, we will continue to monitor the situation for the time being.
当スレッドを開発者が見て頂き、無事修正が完了しました。
しかし、当面は経過観察をします。
1 Like
Glad to hear that our escalation helped. Keep us posted.
Regards,
HI @SEKIRAM
Issue should be resolved after resolving mspaint.exe as False Positive. Please check from your end.
Thanks.
2 Likes
Dear Developer, the issue has been resolved. Thank you for your assistance.
開発者殿、解決しました、対応ありがとうございます。
1 Like
