I have just made a clean install of Windows 7 Ultimate SP1 running Internet Explorer 11.0.9600.16476 Update Versions 11.0.2
I have used Norton Identity Safe before the new install and have my accounts set up and my web site passwords are still on the cloud. I verified I could access them by going to: https://identitysafe.norton.com/ and signing in.
I have installed Norton Identity Safe stand alone and have the Toolbar running in IE on the new install.
Product Version: 2014.6.0.27
Web Protection Definition: 2014-0120.001
Web Form Definition: 1.5.0.167
When I start the stand alone or click Access Vault in the Toolbar, I am asked to enter my Norton Account e-mail address. Identity Safe always returns that that e-mail address has been found. When I enter my Norton Account password or my Vault password, I get the message: "The password you entered was incorrect."
So I thought, maybe the software was out of date. So I checked for new updates. When instructed to Reboot Now, I did. Three times I started the software...checked for updates and hit Reboot Now. On the fourth attempt, I was not instructed to Reboot.
Still can't get my password recognized. Clicked the eye to make sure I wasn't typing gibberish. No effect.
I am using Norton Antivirus 21.1.0.18
Any help would be great.
BTW, don't think it is a problem with the internet as I can get instant access on identitysafe.norton.com web site.