Started from 2 weeks ago, I couldn't log into my vault anymore. The account "sign in" button next to "- x" on top of the right hand corner is missing. The Norton support technician couldn't fix it by remotely control my computer. Clean up and re-install the Norton Security didn't work. The technician said he will have a 2nd level technician to call me to solve this issue. 3 days have passed and I am still waiting...........Please help.