There is not way to let customer to request refund at all... even if they said have 60 days for application

[Kuson_Chan]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: It is very hard to apply refund in Hong Kong website.

The contact support page, the detail is nothing… it is crazy…

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@Kuson_Chan

It is very hard to apply refund in Hong Kong website.

Hello @Kuson_Chan
Did you try → https://support.norton.com/sp/en/hk/home/current/autorenew

If you purchased directly from Norton Hong Kong, you can usually request a refund through Norton Support chat or your Norton account.

For most subscriptions:

• Annual plans → eligible for a full refund within 60 days of purchase or renewal.
• Monthly plans → eligible within 14 days of purchase. (support.norton.com)

Best way to request it:

1. Go to the official Norton support/contact page:
   Norton Support Contact Page

2. Sign in with your Norton account.

3. Choose:

   • Subscription
   • then Cancel & Refund or Chat with Support

4. Tell the agent:

   • your Norton account email
   • order number or renewal date
   • that you want a refund under the refund policy

5. Ask them to also:

   • disable automatic renewal
   • confirm the refund by email

Norton’s official refund policy is here:
Norton Cancellation & Refund Policy

Hong Kong legal/refund information page:
Norton Hong Kong Legal & Refund Info

A few important notes:

• If you bought Norton through the Apple App Store, Google Play, or another retailer, you must request the refund through that store instead. (support.norton.com)
• Avoid calling phone numbers from emails or popups claiming to be “Norton refund department” — there are many fake refund scams using Norton branding.

AI sourced content may make mistakes

===

Did you try →
Cancellation & Refund Request → Get started
Norton Official Support Help Center → Contact us
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

Norton Cancellation and Refund Policy

https://hk-en.norton.com/

[SivulaBill]

I no longer have Norton installed. I have no cellphone, so I cannot phone (i.e., requires texting!). In my account, (obviously I cannot phone), I cannot chat when I request (due to a “breach”?). anybody else, similar problem?

[bjm]

@SivulaBill

I no longer have Norton installed. I have no cellphone, so I cannot phone (i.e., requires texting!). In my account, (obviously I cannot phone), I cannot chat when I request (due to a “breach”?). anybody else, similar problem?

What happens when you call from a land line?
What happens when you call from a cellphone?
What happens when you try Chat?
What happens when you try Norton Social Media?

Did you try →
Cancellation & Refund Request → Get started
Norton Official Support Help Center → Contact us (bottom of page)
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

• Norton Cancellation and Refund Policy
• Norton annual and monthly subscription refunds

That specific banner message appears directly on the Official Norton Support Website https://support.norton.com/sp/en/us/home/current/help-center. It is a real warning posted by the company to explain why their phone lines are backed up.

The breach driving this spike in support calls is a massive third-party data leak. It is not a hack of Norton’s own internal systems.

• The Cause: A major external, third-party platform suffered a data breach, exposing roughly 184 million credentials and login URLs across the internet.
• The Impact: This leak included login paths to major consumer services like Google, Apple, Meta, PayPal, and Netflix. Because many people use the same passwords across multiple sites, Norton’s identity theft and Dark Web Monitoring systems have been actively alerting millions of customers that their credentials are floating on the dark web.
• The Support Delay: The sudden surge of customers receiving these automated dark web alerts has flooded Norton’s call centers with questions, causing higher-than-normal wait times.

[bjm]

Hello @Kuson_Chan