There is not way to let customer to request refund at all... even if they said have 60 days for application

[bjm]

@Kuson_Chan

It is very hard to apply refund in Hong Kong website.

Hello @Kuson_Chan
Did you try → https://support.norton.com/sp/en/hk/home/current/autorenew

If you purchased directly from Norton Hong Kong, you can usually request a refund through Norton Support chat or your Norton account.

For most subscriptions:

• Annual plans → eligible for a full refund within 60 days of purchase or renewal.
• Monthly plans → eligible within 14 days of purchase. (support.norton.com)

Best way to request it:

1. Go to the official Norton support/contact page:
   Norton Support Contact Page

2. Sign in with your Norton account.

3. Choose:

   • Subscription
   • then Cancel & Refund or Chat with Support

4. Tell the agent:

   • your Norton account email
   • order number or renewal date
   • that you want a refund under the refund policy

5. Ask them to also:

   • disable automatic renewal
   • confirm the refund by email

Norton’s official refund policy is here:
Norton Cancellation & Refund Policy

Hong Kong legal/refund information page:
Norton Hong Kong Legal & Refund Info

A few important notes:

• If you bought Norton through the Apple App Store, Google Play, or another retailer, you must request the refund through that store instead. (support.norton.com)
• Avoid calling phone numbers from emails or popups claiming to be “Norton refund department” — there are many fake refund scams using Norton branding.

AI sourced content may make mistakes

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Did you try →
Cancellation & Refund Request → Get started
Norton Official Support Help Center → Contact us
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

Norton Cancellation and Refund Policy

https://hk-en.norton.com/