There is not way to let customer to request refund at all... even if they said have 60 days for application

[bjm]

@SivulaBill

I no longer have Norton installed. I have no cellphone, so I cannot phone (i.e., requires texting!). In my account, (obviously I cannot phone), I cannot chat when I request (due to a “breach”?). anybody else, similar problem?

What happens when you call from a land line?
What happens when you call from a cellphone?
What happens when you try Chat?
What happens when you try Norton Social Media?

Did you try →
Cancellation & Refund Request → Get started
Norton Official Support Help Center → Contact us (bottom of page)
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

• Norton Cancellation and Refund Policy
• Norton annual and monthly subscription refunds

That specific banner message appears directly on the Official Norton Support Website https://support.norton.com/sp/en/us/home/current/help-center. It is a real warning posted by the company to explain why their phone lines are backed up.

The breach driving this spike in support calls is a massive third-party data leak. It is not a hack of Norton’s own internal systems.

• The Cause: A major external, third-party platform suffered a data breach, exposing roughly 184 million credentials and login URLs across the internet.
• The Impact: This leak included login paths to major consumer services like Google, Apple, Meta, PayPal, and Netflix. Because many people use the same passwords across multiple sites, Norton’s identity theft and Dark Web Monitoring systems have been actively alerting millions of customers that their credentials are floating on the dark web.
• The Support Delay: The sudden surge of customers receiving these automated dark web alerts has flooded Norton’s call centers with questions, causing higher-than-normal wait times.