I have Norton Antivirus on a few computers but an unprotected computer has Think Point. I can't get around the Think Point screen, and Think Point is on in Safe Mode. I have a Bootable Virus Removal Disc which I am pretty sure I created with a Norton registered copy, so I booted from that CD and got the message it has expired and was created from a pre release version. So that didn't work.
My registered Norton disc is at my office at the moment, if I used that disc could I use it to remove the virus from the infected computer? What about a store bought disc? Is that bootable? Could I make a bootable virus removal disc from the registered copy on this computer, would that work?
I have Norton Antivirus on a few computers but an unprotected computer has Think Point. I can't get around the Think Point screen, and Think Point is on in Safe Mode. I have a Bootable Virus Removal Disc which I am pretty sure I created with a Norton registered copy, so I booted from that CD and got the message it has expired and was created from a pre release version. So that didn't work.
My registered Norton disc is at my office at the moment, if I used that disc could I use it to remove the virus from the infected computer? What about a store bought disc? Is that bootable? Could I make a bootable virus removal disc from the registered copy on this computer, would that work?
Thanks. - Glenn Czulada
Hi glenncz
Download and burn the Norton Bootable Recovery Disk to use from here. When you go to use it you will need to provide a valid activation key from your Norton Product.
Please try to bring up task manager and new task and type in exeplorer.com and see if you can get to the free version of Malwarebytes and do the full scan with that.
Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.
It is a safer location to get the program from than malwarebytes themselves because some malware creators have large lists of sites that they block. Please be careful to down load the correct program ----the FREE version of MALWAREBYTES
(Thanks to Delph for providing the alternative site)
You have a rogue antivirus program installed now.
Please let us know how you made out. If you can't get to malwarebytes, then please see if you can use another computer and use a pen drive to bring it to your computer. Thanks.
The CD ROM drive in the infected computer is failing and i received a failing drive warning when I tried to boot from Norton Bootable disc there. So I saved my bootable recovery to a USB stick. But now I get the warning that there is an invalid partition. Is that possibly because the good computer that I used to created the recovery bootable is Win 7 and the infected computer is a Win Vista?? I don't see any options for creating this bootable recovery for a specific win version.
My other option is that i do have a working external CD drive that I could use.
I thought thinkpoint was legitimate, but it didn't let my open Internet Explorer or any other program. I Googled it on my laptop to see if it's legitimate, and found out it wasn't. I searched for removal steps and found this useful information on yahoo answers:
After the ThinkPoint screen loads push the command CTRL+ALT+DELETE quickly. This will bring you to task manager. Open the tab called Processes, find the process hotfix.exe and end it. The rogue program should be gone now. Next, you need to bring your Desktop and taskbar back. While in task manager go to File and select "Run new task". Type explorer.exe in the open box. This will bring back Windows explorer. More detailed instructions are given below. At this point you should be able to download anti-malware software which will remove ThinkPoint.
That's what I said to do in my post above. I said to use the task manager and do a new task and bring up explorer.exe and to use Malwarebytes. I didn't copy the whole post from that thread, but put it into my own words. I got the information from the same site.
Thank you, thank you, thank you! With your instructions I was able to get rid of the thinkpoint window boxes that were 30 deep on my desktop. I'd been working on ridding my laptop of the nasty parasite for hours until I found the Norton Community. I'm very grateful.
CAREFUL!!! the likes of the Rogue Antivirus8 has been found to be bundled with TDL3 + and now the 0.03 version of TDL4 (Tidserv.inf and Boot.Tidserv) and the associated files.
Pull out that with NPE and see what happens as you are removing the rogue
We all know what happens when using NPE once, twice, whatever and not getting back into Windows.
Hopefully, those coming along that found this thread by name, will heed Quads' warning. The NPE is not a "fixall" especially when everything is already fixed.
Having a Rogue (plus maybe others) with TDSS, using TDSSkiller could be a struggle, Rogue or other Malware is blocking the running of files or part of, or Can't see the desktop properly.
But at least I could have a laugh.
Oh and there are now Rogues also seemingly with Ramnit also.