First Off Just Please Correct Me If Im Wrong From All The Statements That Im Saying For Today (And Sorry
If I Have Something In My Hobby Which Is A Little OC Side Of Me To Capitalize All The First Letter Of Every
Single Word)
Alright So Lets Get It Started
As A Tech Support Representative I've Been Actually Getting A Lot Of Customers Who's Having A Problem About What Norton Did And What Norton Charge On Their Accounts. And To Find Out That They Have Contacted iYogi,TechGuru And Etc.
I've Been Searching A Main Thread About This iYogi Thing, And Found Couple Of Threads That Discuss This
And All Of The Answer Basically Says That iYogi And Others Are Not Affiliated With Symantec And They Are Third
Party Support (Which Uses Norton's Name So They Can Make A Living Out Of It.)
I Always Get To Answer My Customer's By Just Saying They Are Third Party Support That Is Not Affiliated With Symantec.
But What Does Symantec Actually Do About This Concern ?
Of Course They Offer Help To The Customer And Get Paid
But Then If Something Bad Happens To Their Computer They Will Definitely Call Again iYogi And Then They Wouldn't Be
Really Happy Paying Another For The Service Because They're Already Frustrated " As Most Of Them Say, Why Will I Pay
For Something Thats Causing A Problem To My Computer ?! And I Already Paid For It I Don't Want To Get Charge For Another Service! This Is Norton's Problem! " (Then They Will Ask For A Refund That Can't Be Processed) And Eventually After Hanging
Up They're Going To Find Another Phone Number For Norton Support And End Up Calling The Right Number (Then Vent Out All The Frustrations And Anger)
By Calling Themselves Norton Isn't It Plagiarism ? (Not Really Sure)
For Those People Who's Calling Norton Tech Support For The First Time
You Can Call Us At 1 800 745 6061
Effective Tips That Can Assure You That You're Calling The Right Number :
*Please Make Sure That You Register Your Norton Product With The Norton Account That You Have
*Save Every Email From Symantec/Norton Regarding The Confimation Of Your Purchases/Renewal
*It Can Be The Order Number Or The Serial
- Give Out Your Email Address Right Away And Ask If The Representative Can Pull Up Your Account
- If Not, They Will Verify It If They Have It Correctly
- They Can Assist You How To Locate Your Serial Through Your Norton Product
(I.E.) On The Most Upper Right Part Of The Norton UI Just Choose The Tab That Says
SUPPORT Then Click On/Mouseover ABOUT. From There You Will Be Able To Locate The Serial Number
- (Still Can't Locate The Account ? Concern About A Charge?) If Asked, Give The Last 4 Digits Of Your Credit Card
(It Wouldn't Hurt) Just Also Provide The Charge Amout And Date Of Charge
- If Not Sure About What Email You Use When You Purchase A Norton Product/Register You Can Always
Go To Norton Account, And From There Just Click Sign Up And Try To Enter All The Emails That You Can
Recall, It Will Prompt You That Says Your "Email Address Is Already Registered" And From There You Can
Provide It To The Representative
- If You Still Have Doubts And They Sound Sketchy, And Say I Already Located Your Account And I Need
To Remotely Access Your Computer So We Can Fix The Problem. You Can Always Ask Them If They Can
Verify Your Billing Address Or The Transaction Dates That You Have.
Stay Safe Fellow Norton Users/Reps And Have A Great Day !