This is how Norton treats its customers

[user12668]

You are now connected with Norton Support

memberJoined

Hello! My name is Kate and I am a virtual assistant for Norton.

Before we get started, may I have your name?

04:32 am

anthony

04:32 am

Thanks anthony.

Please select from the options below to ensure I can provide you the best assistance today!

04:32 am

New enrollments or new product/service inquiries

04:32 am

Please wait while I connect you with an agent to assist you with your inquiry

Your estimated wait time is less than 5 minutes. Our wait time estimate is designed to give you a general idea of when we’ll be with you, but it might change as we assist other customers. If you are unable to hold, please click the three dots in the top-right corner and select “End Chat” to be removed from the agent queue. Thank you for your patience and understanding.

04:32 am

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Abhishek just joined the conversation

You are now connected with Abhishek

Welcome to the Norton and LifeLock Sales Team. My name is Abhishek . Which products or services may I assist you with today?

04:33 am

game 360

04:33 am

Thank you for sharing your concern. I will surely help you .

May I know if you are purchasing Norton for the first time?

04:34 am

yes

04:34 am

Thank you for the confirmation.

Norton 360 for GamersPowerful protection. Designed for PC gamers, by PC gamers.Whether you’re a casual or a hard-core gamer, Norton 360 for Gamers provides multiple layers of protection for your devices, game accounts, and digital assets. And it comes with a 60-day money back guarantee for annual plans, too.

It will cost you first year at $44.99first yr.

If you wish to purchase the plan so please use this legitimate link to purchase the plan.

04:35 am

iv bought a year sub already

04:35 am

I would like to inform you that you have connected to the Norton sales department. we can not authorize to pull your account details. so please connect with our dedicated team they will assist you further.

we have the dedicated Norton voice support contact number. Here is the contact number of Norton voice support: 800-745-6034 (America)

Is there anything else I can assist you with?

I am still connected to you over chat. If you do not have any other questions, you are welcome to end this chat session.

It looks like you have no further questions today, thank you for contacting Norton.

04:36 am

This chat has ended

I was given no chance to reply. I have bought a 12 month sub and they are forcing me to hand over my bank details or I can not be able to access the product I have already bought.

[bjm]

@user12668

This is how Norton treats its customers
[…]
iv bought a year sub already
we have the dedicated Norton voice support contact number. Here is the contact number of Norton voice support: 800-745-6034 (America)
[…]
This chat has ended
I was given no chance to reply. I have bought a 12 month sub and they are forcing me to hand over my bank details or I can not be able to access the product I have already bought.

Hello @user12668
Care to share…are you United States?
Care to share…“bought a year sub already” via norton.com or reputable retail?

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Download and install your Norton device security here
Download your Norton product purchased from a retail store here

================================

While it may seem like you’re being “forced,” this requirement is part of Norton’s mandatory enrollment in their Automatic Renewal Service for all new subscriptions, including those purchased from retail stores.

Why this is happening
Norton’s current policy requires users to provide a payment method (credit card, debit card, or PayPal) and billing address before they can activate a pre-paid product key. This is intended to ensure “continuous protection” by automatically charging you for the next year when your current 12-month term ends.

How to access your product without permanent risk
You can bypass the long-term billing requirement by following these steps immediately after activation:

Provide the details to activate: Complete the setup at the Norton Setup page by entering your product key and providing the requested billing info.
Turn off Auto-Renewal: Once the software is active, log into your Norton Account. Go to the My Subscriptions tab and select Turn Off Auto-Renewal next to your active plan.
Delete your billing profile: After disabling auto-renewal, navigate to the Billing Information section of your account and delete your saved payment method.

• Note: You will still have full access to the 12 months you already paid for even after removing this information.

Refund Options
If you do not wish to provide your bank details at all, you are entitled to a refund if you purchased the product recently:

• Annual Subscriptions: Eligible for a full refund if requested within 60 days of purchase.

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https://us.norton.com/

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https://buy.norton.com/estore/checkOutV5

License and Services Agreement (LSA)
GEN_LSA_January_2026_AMS EN
https://us.norton.com/legal/lsa?lsar=americas&lsal=en

====================================

fwiw ~ last time I added Norton 360 product key via Norton Setup page
Activate auto-renewal (optional) → (skipped)
Note: after registering new key with my Norton account. I requested merge new key term with current term via Norton Official Support.

as always ~ your mileage may vary
Note: AI sourced content may make mistakes

[user12668]

@bjm

Why this is happening
”Norton’s current policy requires users to provide a payment method (credit card, debit card, or PayPal) and billing address before they can activate a pre-paid product key. This is intended to ensure “continuous protection” by automatically charging you for the next year when your current 12-month term ends.

Why this is happening
Norton’s current policy requires users to provide a payment method (credit card, debit card, or PayPal) and billing address before they can activate a pre-paid product key. This is intended to ensure “continuous protection” by automatically charging you for the next year when your current 12-month term ends.”

Then they should have made that clear when i was sold the 12 months sub, anyway I managed to get someone at Norton to buy pass my card info after 7 hours the product was not any use windows defender dose the exact same thing if you want a vpn and dark web scanning then £80+ might be worth it for evrerything else windows defender does it without thrfeats your computer is about to be taken over by some scammer on the dark web who knows all your details and hes going to steel your life.

I wish i listened to john mcafee now when he said the first thing to do with any device is look to see if it has “Mcafee” installed if so the first thing to do is unistall it. I cant remember what else he said but yeah I did the same after installing norton.

[bjm]

@user12668

Then they should have made that clear when i was sold the 12 months sub, anyway I managed to get someone at Norton to buy pass my card info after 7 hours the product was not any use windows defender dose the exact same thing if you want a vpn and dark web scanning then £80+ might be worth it for evrerything else windows defender does it without thrfeats your computer is about to be taken over by some scammer on the dark web who knows all your details and hes going to steel your life.

Care to share…your geo-location/country?
Care to share…“bought a year sub already” via norton.com or reputable retail?

[user12668]

Laptops direct UK they are very reputable it was a digital download for £9.97 as a deal with the laptop. heres the kicker its under a 10er its not a lot of money but suprise you got to add your bank card or you just might “forget” you are unprotected so we will decide for you because you know you cant be trusted so let us take care of it because we are thoughtful like that.

This is becoming the normal now with these VPN sites £2.99 add your card cancel any time yeah just try its hidden right at the bottom of the page jump through hoops and then the cash is still taken its a scam and the law needs to be informed whats going on.

if Norton is so good give me 12 months free test and ill pay you after the 12 months see how that sounds while you are at it give me Nortons back details for good mesure.

[bjm]

@user12668

Laptops direct UK they are very reputable it was a digital download for £9.97 as a deal with the laptop.

https://www.laptopsdirect.co.uk/norton-360-deluxe-gaming-internet-security-vpn-3-devices-12-month-sub-21415335/version.asp

License and Services Agreement
https://uk.norton.com/legal/lsa?lsar=apj&lsal=en

[SoulAsylum]

Card to activate account

I feel scammed forced to input card details to activate service I bought norton game 360 something or other onlione with a laptop and it wants a card to auto renew I dont want to givee card details.

[user12668]

yeah thanks for Confirming what I said it’s a got you scam, its hidden at the bottom of a really bad photo not clear not even in the small print at the bottom thats normal way of doing things this takes it to another level of the scam

“Delivery from Tues 10th Mar

Collect from Huddersfield on 13th Mar

FREE Delivery to most of the UK

Why buy me

• Dark Web Monitoring: Notifies you if your gamer tags, usernames, or email addresses are leaked

• Game Optimiser: allocates CPU resources to improve game performance

• Notification Optimisation suppresses non-essential notifications to minimize interruptions

• Secure VPN no-log to help protect against DDoS and doxxing attacks

• 50 GB Cloud Backup automatic cloud backup to store game clips and free up local storage

• Compatible with Windows, MacOS, Android, IOS

• 24/7 Norton Support

• Norton 60 Day Money Back Guarantee

carry on reading down the advert sounds really good its so good the part that is the most important just happens to be where you pointed out and its takn you over an hour to reply that how hard it was to find.

Norton 360 Deluxe Gaming Internet Security with VPN 3 Devices 12 Month Subscription.

yeah I should have got the magnifying glass out zoomed in ignoring the why buy me bit on the right that looks so good to be true when lets be honest here they could have put that very crucial bit of info that you so kindly pointed out “haha we got you” makes everything alright dosnt it? it’s a scam offer a low price- the hook enter your bank details -the bite - next year the catch - you forgot or couldent find how to cancel your card because the website hides it.

Thanks for pointing out how unethnical and deceiving Norton really is “look” how we got you you are justifying it small print haha who reads that right and for the ones that do A.I well they missed it to because now its on the blurry thing that no one can see.

“Small print” scams involve

hiding costly terms, sneaky subscriptions, or fake charges within the fine print of a contract or agreement to trick users into paying, often for “free” trials or services. Common examples include hidden monthly fees after a free trial, bogus directory invoices, or inflated car rental charges.

Common “Small Print” Scam Tactics

• Hidden Subscription Charges: Offers for “free” samples or low-cost trials (e.g., £2 for postage) that actually lock you into a recurring monthly fee (e.g., £45/month) if you do not cancel within a very short timeframe.

[bjm]

@user12668

yeah thanks for Confirming what I said it’s a got you scam, its hidden at the bottom of a really bad photo not clear not even in the small print at the bottom thats normal way of doing things this takes it to another level of the scam
[…]

Feels like your gripe is with laptopsdirect.co.uk

[user12668]

No my gripe is with Norton they are know for this hiding costly terms, sneaky subscriptions, or fake charges within the fine print of a contract or agreement to trick users into paying, often for “free” trials or services

[bjm]

@user12668

No my gripe is with Norton they are know for this hiding costly terms, sneaky subscriptions, or fake charges within the fine print of a contract or agreement to trick users into paying, often for “free” trials or services

@user12668

No my gripe is with Norton they are know for this hiding costly terms, sneaky subscriptions, or fake charges within the fine print of a contract or agreement to trick users into paying, often for “free” trials or services.

Maybe, try Norton pages for legalese minutia

https://uk.norton.com/

• Important Subscription, Pricing and Offer Details:

• Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.

• Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.

• Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For annual renewal payments (including post-trial payment), you can get a pro-rated refund of the remaining months left in your term. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.

2 Restrictions apply. Must have an automatically renewing device security subscription with antivirus for the virus removal service. See Norton.com/virus-protection-promise for complete details.

4 Cloud Backup features are only available on Windows (excluding Windows in S mode, Windows running on ARM processor).

5 SafeCam features are only available on Windows (excluding Windows in S mode, Windows running on ARM processor).

6 Location Supervision features are NOT available in all countries. Click here for details. To work, the child’s device must have Norton Family app installed and be turned on.

7 2021 Norton LifeLock Cyber Safety Insights Report: Global Results

8 Video Supervision requires a browser extension on Windows and the in-app Norton Browser on iOS and Android. It monitors videos viewed on YouTube.com (but not YouTube videos embedded in other websites or blogs) and on Hulu.com (but only on Windows). It does not work with the YouTube or Hulu apps.

9 Based on a test of eight other leading VPN products selected by Gen in the VPN Products Performance Benchmarks report conducted by PassMark Software commissioned by Gen, November 2023.

16 To suppress most alerts for Windows, full-screen mode must be in use.

17 Social Media Monitoring is not available on all social media platforms and the features differ between platforms, for details go to: norton.com/smm. Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit or illegal content or hate speech.

18 Norton Credit Portal features can be accessed following successful registration and verification. Available to those over 18, who are residents of UK, IOM & Channel Islands. Full Terms and conditions apply. Norton Credit Portal features are provided by TransUnion International UK Limited, which is registered in England and Wales with company number 3961870 and is authorised and regulated by the Financial Conduct Authority under registration number 737740. Financial Conduct Authority authorisation can be checked on the Financial Services Register at www.fca.org.uk.

23 Automatic Deepfake Protection works only on YouTube and Facebook for videos in English, manual scan can be used on other platforms. It requires a Windows Copilot+ PC with a compatible Qualcomm or Intel processor and a supported browser. For system requirements and compatibility, see Learn more about how Norton Deepfake Protection detects AI-generated voices and audio scams in a video.

33 Deepfake Protection in Norton Genie AI Assistant is currently available in early access and only YouTube videos in English are supported.

γ Norton Safe Search does not provide a security rating for sponsored links nor does it filter out potentially unsafe sponsored links from the search results. Not available on all browsers.

‡ Norton Family/Parental Control can only be installed and used on a child’s Windows™ PC, iOS and Android™ device but not all features are available on all platforms. Parents can monitor and manage their child’s activities from any device – Windows PC (excluding Windows in S mode), Mac, iOS and Android – via our mobile apps, or by signing into their account at my.Norton.com and selecting Parental Control via any browser. Mobile app must be downloaded separately. The iOS app is available in all except these countries.

Popular browsers are supported, including Chrome, Edge, and FireFox. Parental Control portal access is not supported on Internet Explorer. On iOS and Android, the in-app Norton Browser must be used to get the full benefit of the features.

‡‡ Requires your device to have an Internet/data plan and be turned on.

§ Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence or choice of plan. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.

Δ 24/7 Support is available in English only. See Official Norton™ Support. Identity Restoration Support is only available 9:00 - 18:00 GMT (Mon-Fri), as they are not available 24/7.

License and Services Agreement
https://uk.norton.com/legal/lsa?lsar=apj&lsal=en

============================

IMO ~ still feels like your gripe is with lacking laptopsdirect.co.uk presentation/documentation/legalese minutia.

[user12668]

Norton is doing the same in every online shop on the internet its not making it clear that you need to give your bank details when you sign up. hence the small introductory price the (hook) someones fallen for it so they give the card details (the catch) next year the bite 30 days before the sub ends they re new hoping the person does not or can not find the auto renew / cancel sub after the 11 of the promised 12 months. its a scam.

iv un installed it and advise anyone to do the same lucky i was only done for £9.97 and not 80+ quid in 11 months time.

[user12668]

on top of that im bombarded with fake security alerts telling me i have things wrong with my computer really funny the only thing i installed on a brand new computer was Norton so it found its won spyware, Trojans, keyloggers, Rats and controls ect some 2000+ it told me i had brand new laptop the only thing installed on it was Norton.

[bjm]

@user12668

Norton is doing the same in every online shop on the internet its not making it clear that you need to give your bank details when you sign up. hence the small introductory price the (hook) someones fallen for it so they give the card details (the catch) next year the bite 30 days before the sub ends they re new hoping the person does not or can not find the auto renew / cancel sub after the 11 of the promised 12 months. its a scam.

iv un installed it and advise anyone to do the same lucky i was only done for £9.97 and not 80+ quid in 11 months time.

Norton Community members urge users to shop $ at reputable online/retail vendors.
for example: https://www.amazon.co.uk/stores/Norton/page/2ED5690E-3522-4C92-833C-4C48B4E182CA

https://uk.norton.com/

• Important Subscription, Pricing and Offer Details:
• Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.
• Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.

[user12668]

why are you replying now an hour after i did a fresh install on my laptop and becuase i un installed Norton? you have no control over my computer any more because i got rid of the Norton ghost files hidden in the registry you are no different than the websites that say you have been infected click here..

[user12668]

@bjm

example google this norton 360 game and see the 100s of adverts with blurry T&S you cant see unless you zoom in

[bjm]

@user12668

[…] i un installed Norton?

then what’s your gripe?

=====================================

~ still feels like your gripe is with laptopsdirect.co.uk

maybe, next time try…for example: here

[user12668]

you came back telling me my gripe is with laptops direct Im telling you Norton is a scamming company i have 20/20 vision that what you are showing me is zoomed in to the max and its still unclear its designed mislead people.

Then whats my gripe I paid for a service that shows fake threats that dont exist on my laptop trying to scare me in to buying another Norton product thats my gripe with Norton. maybe next time i know someone i tell them on reditt what a sacm norton is and to use the free much better one that come with windows the one that norton turns bvcnbv off leaving your computer vulnerable.

Common Norton “scammy-feeling” behaviours

Here are the things people often run into:

• Auto‑renewal at a higher price Norton is notorious for renewing subscriptions at a much higher rate than the original offer.

• Pop‑ups claiming your device is at risk These can feel manipulative, even if they’re technically legitimate.

• Emails about “expired protection” Some are real, some are phishing attempts pretending to be Norton.

• Hard-to-cancel subscriptions They don’t make it easy, and that alone feels scammy.

[bjm]

@user12668

you came back telling me my gripe is with laptops direct Im telling you Norton is a scamming company

Okay…I thought your gripe was

@user12668

I have bought a 12 month sub and they are forcing me to hand over my bank details or I can not be able to access the product I have already bought.

Regards w Respect

[user12668]

Look You might think you are doing an honest days grift because it’s hidden in the small print so that makes it legitimate, and it covers you by the law we all know to read the small print I get it, but Norton has taken it to another level of dishonesty with the small print on a card, and it still does not excuse the scare mail trying to trick users in to buying things they don’t need. I looked to ask for a refund, but it wants photo copies scans, and it makes it impossible to even get a refund the whole thing is to extract cash out of you and make it in such a way the average person would just give in.