This machine is part of a different Norton Family account when trying to install or uninstall

Hi!

 I tried to install Norton Family on Windows 8 by downloading it from my account. After installation was completed website still showed a dialog saying "Waiting for installation to complete".

Then the dialog box appears asking parent email and password. when I enter my norton account email followed by password this message appears, "This machine is part of a different Norton Family account"  

I don't have any other accounts.

Any ideas?

I am using window 8 64 bit and IE 11

Thanks