This VPN has a security problem. This security risk is dangerous for me and my research. This VPN service disconnects from wifi when the device is idle. The cellular connection also drops the VPN protocol when the device is idle. I have applications running in the background and those applications will access the internet when my device is idle. I contacted customer service 4 days ago and still haven’t received a solution. If there is no solution; I’d like to be told that and I’ll contract another VPN service.
Are you using the VPN controls in within Norton 360 to turn on the VPN? Try turning off the Auto connect VPN setting and just turning the VPN on manually.
I am using IOS and despite your confidence on encryption of my cellular network. I’d still like the VPN active, I don’t like to disclose my device.
What device and OS version are you using?
If using cell data, there is no need for a VPN as the data is already being encrypted leaving and returning to your device.
When I know what device you are using, iOS or Android, I can ask more detailed questions on how you are controlling the VPN.