Norton,
After installing this patch, I have learned to always run "Get Support" several times (just from past experience). On two computers I received an autofix with an big red error on top that the computers needed to be reboot. Maybe you can say that upfront after the patch is applied???
I did learn you are discontinuing Backup.
Just the standalone Norton Online Backup. The backup features of the new Norton 360 product will still be working.
Did today's patch address this (question directed to Norton)? I did learn you are discontinuing Backup. I think I came back to Norton too soon.
Please provide an update on this problem Norton.
Please - is there an update on this problem?
This problem remains. The delay to Norton starting up, signified by the icon colour-change delay, has been happening on my W7 and W10 machines for about three months. So something caused it and it is nothing to do with a particular Windows system. Nor is it entirely benign. I can do most things on the PC even before Norton comes up properly, but my mail programme will not start until Norton has. But the delay is a blast from the past, and needs proper fixing. I tried reinstalling Norton completely afresh but it made no difference. I did manage to pick out a Norton file which was working hard during the delay - cltRT.exe - but that may or may not be significant.
Mine are all 1809 and this "feature" is becoming deeply tedious now having to wait about 5 minutes for laptops to have Norton loaded on booting and a green tick so it would be nice to know when this is getting fixed...
Hi all,
I recently started a similar thread about this, and have been directed here.
I just wanted to add that mine started playing up upon installing Windows 10 1903, so I wondered if it were the same for anyone else, & if so, relevant for Norton to look into?
Any progress on this issue?
It is still there even after 22.17.3.50
Thanks for reporting in Norton Community Forums. We are aware about this report and team looking into it. We will post an update once we get more details.
Yes.
DavidCoffield:Not it isn't. For me BTP off, Normal, Aggressive makes no difference. At startup this grey icon appears and takes ~3 minutes to turn green OR it doesn't appear at all and then ~3 minutes later it shows up as grey and then a few seconds later from that point turns green.
Same symptoms on 3 different laptops [..].
Does home Network have Internet access during during ~ 3 minutes.
Not it isn't. For me BTP off, Normal, Aggressive makes no difference. At startup this grey icon appears and takes ~3 minutes to turn green OR it doesn't appear at all and then ~3 minutes later it shows up as grey and then a few seconds later from that point turns green.
Same symptoms on 3 different laptops (yes, Fast Startup is off, yes, everything is up-to-date).
So I think we have a messed up update and it's getting tiresome with the time it takes and its inconsistency of behaviour.
Just to add even with Boot Time Protection set to "Normal" it works as expected. So I guess one of the updates messed up some settings and since I've adjusted them it is okay.
I never use BTP and never had a problem until the last 2 updates.
Whether a cold startup or a Restart it takes my computer 2 mins to go from a Greyed out icon to the Multi-colored icon.
Norton clearly did something in the last 2 updates that needs to be acknowledged and fixed.
My windows 7 system security is nearing expiration and my new windows 10 system WAS going to get Norton installed, but neither is going to happen unless a fix comes forth soon.
Irrespective of Off, Normal, or Aggressive, it's taking up to two minutes to go from grey to green for me on 3 different laptops, so it would be nice to know why it's started doing this and when is it "safe" to plough on with some work - wait until fully green?
If so, that's OK, I'd just like to know why it's now taking so long to be "fully loaded".
Ta.
SendOfJive:Are you computing the time from when you press the PC's start button, or from the time the Norton icon first appears?
No, I started watching the clock when the desktop appeared and it took 1 minute 20 seconds for it to change. It never took that long before but it was set to off which I didn't do.
A long time ago on this forum someone suggested a fix for some problem I can't remember and they said set boot time protection to aggressive. I used to use normal not aggressive.
The boot time seems the same (all systray icons appear and obviously the desktop is there) with it off or aggressive. It just doesn't change to a green check mark fast unless it is set to aggressive I haven't tried normal. If I clicked it when it was grey it wouldn't open Norton.
It is not lag it is Norton doing it's health check taking longer when boot time protection is set to off.
SGFC:Boot Time Protection...was set to OFF (I didn't do that). Now I set it to Aggressive and tada! 10 seconds until the check mark was green. 5 seconds after a restart.
"Off" delays loading some Norton drivers so that your computer boots faster, "aggressive" increases boot time. If your computer is booting slower, it is allowing more time for Norton to complete its health check before displaying the icon, so it may only seem like the health status is appearing sooner (when actually, the icon is just appearing later in the boot sequence when the health check is farther along). Are you computing the time from when you press the PC's start button, or from the time the Norton icon first appears? I am genuinely curious if the Boot Time Protection selection is affecting the actual time it takes Norton to run its health check or just delays the icon display till later in the process. I personally use the "aggressive" setting and my icon has very little to no lag in displaying green (although I concede that it previously never had any lag at all).
So one of the updates from LiveUpdate set some, not all Norton settings to default. Now they’re fixed.
SGFC:The last setting I checked was Settings, Antivirus, Boot Time Protection and it was set to OFF (I didn't do that).
Boot Time Protection = Off is Default
I found the problem for me.
I checked through every Norton Security setting and some of them changed I guess from an update because I didn't change them. E.g. Idle time optimizer set to ON, Network Cost Awareness set to ON and a few others too. I think the update changed some of my settings.
The last setting I checked was Settings, Antivirus, Boot Time Protection and it was set to OFF (I didn't do that). Now I set it to Aggressive and tada! 10 seconds until the check mark was green. 5 seconds after a restart.