Time limit reached immediately after logging in(first time in a day), with 0 hours used

Similar to another user here:
https://community.norton.com/en/forums/family-control-not-controlling-time-reliably-my-childs-device

I'm having issues with the time limits. My kids are set to have 3.5 hours of time on their devices on weekend days. 

I've seen this happen yesterday and today, my daughter turns on her windows 10 laptop, logs in and is immediately greeted with a time limit reached dialog. 

Opening the dashboard shows that she has used it for 0 hours today. 

My son does not seem to have this issue on his windows 10 laptop, so it seems isolated to her.