Time logging problems

We are having several problems with the program.  First, I receive the weekly email reports and they tell me that 2 of my kids time blocking is off.  I go to the settings page directly after I get the email. The blocking and supervision is on.  Next, the activity page says that they have not been on for the past 2 days but they have.  I never received an email saying the program was shut down.  I also have the multiple log ins after curfew with pages allowed.

 

I like the program but it does not work consistently. I have read a great number of the posts on this forum and have attempted many of the proposed solutions.  None of them seem to work.