Time not being monitored

I just set up the Norton online family in the last couple of days- I have turned on the time supervision and and updated the settings - my son even acknowledged that he received a message that he exceeded his time limit - however when I click on the Time activity tab it says “no activity for the last 7 days” but there are several websites listed on the “all activity” tab so I know that it is recognizing each has been on the computer.