Time not working for 1 child, cannot view web activity

I have 2 problems:

First problem: I have two children, each has their own account on the one device where Norton Family is installed. I noticed that no activity was logged for them all last week.  I uninstalled Norton Family and reinstalled.  Today, only one of the two kids showed up with activities logged. I still am not seeing any activities logged for the other child.

Second problem: something that never worked - I have never seen ALL web activity logged, only "Questionable" activity - even when I have "Show Questionable activity only" unchecked.  

System specs: Windows 8.1, Chrome 39.0.2171.95 m, Norton Family 3.2.0.14, NIS 21.6.0.32

Please help!