Time Stamp in Transcripts

Archive
1

When I look at Instant Messaging activity I see each conversation time stamped with when it took place. The time stamp is correct (according to local time). When I open a transcript each line has a time stamp but those time stamps are all wrong. They are all 8 hours too early. For example, real time of a chat = 2:52PM; time stamp inside the transcript 6:52AM.
David

2

Back in December 2009 Matt said: "We have notified our development team" but this problem still exists in the Online transcripts I view. Is this because I need to update something for the fix to work or is because the fix has not been implemented.

 

David

3

The fix has been implemented and is currently in testing. For now you can just do the math to "normalize" the time.

 

Matt

4

Thanks Matt.

5

When I look at Instant Messaging activity I see each conversation time stamped with when it took place. The time stamp is correct (according to local time). When I open a transcript each line has a time stamp but those time stamps are all wrong. They are all 8 hours too early. For example, real time of a chat = 2:52PM; time stamp inside the transcript 6:52AM.
David