TMP file

Norton Security | Norton Internet Security
1

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2

I suggest you send the file to Symantec for a check up

3

Hi Dotten,

 

This file could be legitimate.  A number of programs create ".TMP" files that are "locked" by windows when the owning application needs to write to it.  A common one is JET****.TMP where the **** seem to be random HEX numbers.  These, for example are related to the MS JET database engine that could be used by a number of different applications.  They show as 0 bytes, I think, because they are constantly being written to.  They aren't there in Safe Mode, because the application that needs them isn't loaded.

If you are really curious to find out what is creating and using them, there is little free tool that used to be made by SysInternals (now owned by a company who shall remain nameless :smileywink: ) called Process Explorer.  Inside Process Explorer you can click on "Find" then, "Find Handle or DLL", and search for the file name.  It should show you what is using the file.  It may even be a Norton application, but if it looks like something suspicious, submit the file.

 

Hope this helps,

 

JamesB 

 

 

4

Thanks for the reply. Process Explorer shows the file belonging to Symantec Service Framework

 

What bothers me about the file are two things. 1. It cannot be scanned 2. My other two pc's do not have the file in the windows temp folder. Both use the same nortons av.:smileyindifferent:

 

5

hi Dotten - those file are part of the add-on pack, so they may be exempted from scanning based on their digital signature. also, do the other two pc’s have add-on pack installed - if not, that would explain their absence?

 

mel 

6

Thanks all, seems the tmp file is related to nortons and the add-on pack.

7

Good to hear.

No need to worry