Hello @user11091
You’ve run Norton LiveUpdate + Restart (not Shut down) machine?
Since, you do not know/recall your Norton 360 UI Settings “password”.
You’ll need (by my experience) to reinstall Norton 360.
Note: your Norton 360 UI Settings password is (likely) not your Norton account password nor Norton Password Manager password.
Are you seeing Wrong password!?
Error: “The password is incorrect” appears when changing settings here
DocID: kb20110308144148EN | Last modified: 04/24/2025
Note: Advanced Options here refers to legacy NRnR tool
Download the Norton Remove and Reinstall tool here…calls Norton 360 Remover
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Note: with Norton 360 UI Setting protected by a password
Norton 360 Remover → Remove & Reinstall and Remove only calls**
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You’ll need to run Reboot to Safe mode → Reboot
