解約したいがログインできない事象
スマホを変えたらアプリにログインできない
2次認証で電話番号入れてもパスコードが送られてこないのでログインできない
Maybe, try Norton Support portal > Continue as Guest
(see related notes here)
=============================================
Contact Chat Support and Norton Phone Number (related notes here)
-----------------------------------------------------------
Please step thru Norton Support here to reach Norton Chat agent.
- Verify registered email address with one-time passcode sent to your email account.
- AI agent “How can I help you today?”
- Type your message
- AI agent offers preset solutions.
- AI agent “Do you need assistance with anything else?”
- Type your message
- AI agent “How may I be of assistance to you today?”
- Type your message
- AI agent “In a few words, could you let me know how I can help you today?”
- type “agent” three times to reach a human agent
-----------------------------------------------------------------------------------
Explore other contact methods →
View phone number → Select your country:
- AI agent requests verification code:
- AI agent authenticates you.
- AI agent “How may I help you today?”.
- AI agent offers preset solutions.
- speak “agent” three times to reach a human agent
-----------------------------------------------------
Contact Chat Support and Norton Phone Number (related notes here)
-------------------------------------------------
Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.
Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.
Are you talking about the passwordless unlock feature for your Norton Password Manager vault? If so, Norton does not use the phone number for identifying the phone for the unlock feature. It uses the unique serial number for your Norton Password Manager app installation. You need to go into your vault settings and remove the existing phone. Then in the phone’s Norton Password Manager Settings page Enable the setting for ‘Use this device for Passwordless Unlock’. Then go back to the vault settings and set up the passwordless unlock for the new phone.
1 Like
Hello @user12582