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Issue abstract:我没法获得诺顿客户支持
Detailed description:
在我需要客户支持的时候，我打开相关页面只有一个灰色的区域，无法在线沟通，你们的客服电话呢？
Product & version number:
Norton 360 Deluxe
OS details:
WIN11
What is the error message you are seeing?
网页打开之后只有一个灰色方块和请求支援的字样，没有输入框和发送键
If you have any supporting screenshots, please add them:
Are you using a VPN by chance? If so disable it and retry.
AI Overview
For direct customer service in Japan, you can reach Norton Support at 03-6362-8220. The customer service team operates Monday through Friday, from 10:00 to 19:00 Japan Standard Time
SA
Hello @DieterWren
Please sign out Norton → clear browser cache n’ cookies → try again:
Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome:
https://support.norton.com/sp/zh/hk/home/current/contact
Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.
Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.
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@DieterWren Guru bjm has the thread to try and solve your issue.
Regards,
SA
