サポートチャットが開かない

[user13604]

• 「チャットの黄色い円が回転して進まない」

• 「ブラウザキャッシュ削除、別ブラウザ、モバイル通信（テザリング）まで試したが解決しない」

• 「現在覚えのない料金のカードへの請求で困っている」

どなたかわかる人はいらっしゃいませんか。

[bjm]

@user13604

• “The yellow circle in the chat is spinning and not progressing.”
• “I tried clearing the browser cache, using a different browser, and even using mobile data (tethering), but the problem persists.”
• “I’m currently having trouble with a charge on my credit card that I don’t recognize.”
  Does anyone know the answer?

Hello @user13604

Norton Official Support Help Center → Contact us (bottom of page)
Contact Official Norton Support → Let’s get started.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
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Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

To recognize a Norton credit card charge, check your statement for common official billing descriptors like NORTON, NORTON*LIFELOCK, or NORTON*AP. These charges typically stem from an automatically renewing annual or monthly subscription for antivirus, VPN, or identity theft protection software.

Common Statement Descriptors
Legitimate charges from Gen Digital (Norton’s parent company) usually appear as:

• NORTON*LIFELOCK (Usually for identity theft protection plans)
• *Norton AP or *Norton NP followed by an order number (Commonly used for monthly billing cycles)
• NORTON Corp or norton.com
• ノートンストアjp (For customers located in Japan)

How to Verify the Charge
If you do not remember buying a Norton product, take these steps before disputing the transaction:

• Check for Old Trials: Review your email history for free trial sign-ups. Norton trials automatically convert into paid, renewing subscriptions if they are not canceled before expiration.
• Review Your Order History: Log directly into your Norton Account. Navigate to the Order History tab to see if the date, product name, and exact amount match your bank statement.
• Look for Pre-Billing Emails: Search your inbox and spam folders for a pre-billing notification email. Norton typically sends a renewal notice email detailing the upcoming price and billing date before charging your card.

Watch Out for Scams
Be aware that scammers often send fake emails or calendar invites stating your “Norton subscription has renewed” to trick you into calling a fake helpline. A real charge will actually show up settled on your official credit card statement. Never call phone numbers listed in unexpected emails; only use official contact channels.

Learn more about the automatically renewing subscription charge in your credit card statement
Learn more about your automatically renewing subscription

AI sourced content may make mistakes

[user6542]

user13604様こんにちは。貴方様は日本圏の方でいらしゃますでしょうか？
であれば日本の公式サポートからチャットサポートはおそらく繋がらないとおもおわれます。手間と時間がかかりますがノートン本社（米国）の公式サイト
からチャットサポートは可能です。あとは電話サポートですが人間の方が
電話にでれば幸便かと思います。

[user13604]

平山様

早々のご返信ありがとうございます。

日本国内在住です。

平日に電話をかけてみます。

困ったサポート体制ですね