Total AV has taken over my browsers and will not let me into NORTON

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: “Total AV” has taken over my computer and will not let me use Norton

Detailed description: When I start my computer, TOTAL AV tells me I do not have Antivirus installed and I have multiple viruses. I runs each time I open my browser and will not let me log into NORTON 360 Lifelock.

Product & version number: Norton 360 Lifelock

OS details: Windows 11

What is the error message you are seeing? HTTP Status 400 – Bad Request

If you have any supporting screenshots, please add them:

image
image1849×992 23.6 KB

1 Like
2

@Donald_Choate Here are some recommended steps you can take to rid this trash. Step #2 is highly recommended.

AI Overview

To completely remove TotalAV and clean up any leftover files or unwanted adware using Malwarebytes, follow the step-by-step process below.

Step 1: Uninstall TotalAV Normally

  1. Open the Windows Start Menu, type Control Panel, and open it. [1]

  2. Click on Programs and Features (or Uninstall a program). [1]

  3. Scroll down to find TotalAV, right-click it, and select Uninstall. [1]

  4. Follow the on-screen prompts and restart your computer when finished. [1, 2]

(Note: If TotalAV refuses to uninstall or doesn’t appear in the list, use the Microsoft Install/Uninstall Troubleshooter to force-remove it).

Step 2: Scan and Clean with Malwarebytes
**> **
> 1. Download and install Malwarebytes on your computer. [1, 2]
**> **
> 2. Open Malwarebytes and click Scan Now on the main dashboard to run a thorough system check for any leftover PUPs (Potentially Unwanted Programs), adware, or stray components. [1, 2]
**> **
> 3. Once the scan finishes, click Quarantine Selected to remove all detected threats. [1]
**> **
> 4. Restart your computer again if prompted by Malwarebytes to finalize the cleanup. [1]

Step 3: Deep Clean Adware (Optional)

  1. If you experienced browser pop-ups or redirected pages related to TotalAV, download Malwarebytes AdwCleaner. [1, 2]

  2. Run the tool and click Scan Now, then select Clean & Repair

SA