I have had pretty good luck getting rid of viruses for family members, but this 1 has got me beat. The community is my last hope. I was giving a latop to clean for a cousin just starting college. The system is infected with the bogus total security software. I manually looked for the related files and found it change it file name to12091254. I deleted all related files and weakened it, but still couldn't run any security software installed. Norton 360 & spybot s&d. Found nortons nss program and ran it. It found 33 viruses and fix them. No more pop ups. Thinking i had it licked. i ran spybot to check for any missed viruses, and boommmm. It came back stronger than every. I can't load any programs related to software fixes, barely can load word. It's a compaq laptop running XP, it won't load system restore or soft mode. NSS says it's clean. Help!!!!!